IT-Administrator

Haiilo GmbH; Hamburg; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Haiilo GmbH is seeking an experienced IT Administrator based in Hamburg to enhance internal IT systems and ensure operational excellence. The role focuses on local support for employees, overseeing onboarding and IT management, all in a high-paced SaaS environment. Strong expertise in macOS and proactive problem-solving skills are essential, with a focus on security and process improvement.

Qualifikationen

• 3+ years of experience in IT operations, ideally in a SaaS or tech environment.
• Strong expertise with macOS and a solid grasp of Windows.
• Experience with security standards like ISO 27001 or SOC 2.

Aufgaben

• Deliver hands-on IT support: onboarding, device setup, troubleshooting.
• Manage and optimize Kandji and Intune for compliance.
• Maintain local office infrastructure: Wi-Fi, networking, meeting room tech.

Kenntnisse

Problem solving

MacOS

Windows

Communication

Scripting

Tools

Kandji

Intune

Okta

1Password

Freshservice

Google Workspace

Slack

Zoom

Jira

Jobbeschreibung

Haiilo is a leading employee communications and engagement platform empowering more than 1,000 organizations globally to connect and align their workforces. Our solutions streamline internal communication, elevate employee advocacy, and reinforce company culture. We’re a fast-growing, international company headquartered in Hamburg, with offices in Manchester, Helsinki, London, and Atlanta.

As we continue scaling globally, we’re looking for an experiencedIT Administratorbased in our Hamburg office to help us maintain and evolve our internal IT systems with a focus on operational excellence, strong problem solving skills, a people first mindset, and security at the core.

You’ll be the go-to support for local employees in Hamburg while contributing to IT operations across our international offices. You’ll work in a Mac-first environment, supporting day-to-day IT needs, managing IT onboarding/offboarding, maintaining SaaS tools and hardware, and ensuring our office and network infrastructure runs smoothly. This role combines IT support with process automation and continuous improvement.

Who we're looking for

3+ years of experience in IT operations, ideally in a SaaS or fast-moving tech environment

Strong expertise with macOS, and a solid grasp of Windows environments

Hands-on experience with our core stack: Kandji, Intune, Okta, 1Password, Freshservice, Google Workspace, Slack, Zoom

A security-first mindset and familiarity with frameworks like ISO 27001 or SOC 2

Confident troubleshooting, proactive support attitude, and excellent communication in English

Bonus: Scripting skills (Bash, PowerShell, or Python) and/or German language proficiency

Nice to have:

Experience with ZTNA, VPN alternatives, or modern remote access tools

Interest in vendor management and contract renewals

Passion for scaling IT systems and creating great employee experiences

Deliver hands-on IT support in our Hamburg office and remotely, covering onboarding/offboarding, device setup, troubleshooting, and hardware (printers, AV, networking)

Manage and optimizeKandji (macOS)andIntune (Windows)MDM systems in line with CIS compliance standards

Maintain and improve local office infrastructure, includingWi-Fi, network devices, and meeting room tech

UseFreshserviceandJirato manage tickets, implement ITSM best practices, and ensure great service across the lifecycle

Collaborate onIT asset management, compliance tracking, and cost control initiatives

Support internal events and act as the go-to contact for smooth IT logistics in Hamburg

At Haiilo, we’re all about making work feel more connected and meaningful. More than 3.5 million employees at companies like Salesforce, Rabobank, and Ritter Sport use our digital home for social intranet, communications, employee advocacy and insights to stay informed, engaged, and heard.