IT 1st/2nd Level Support (m/f/d)

Heidelberg Instruments; Heidelberg; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

Join a dynamic and successful group of companies as the first point of contact for IT-related issues. This exciting role offers the chance to work in a high-tech environment, providing support and solutions to a motivated team. You'll be responsible for managing user requests, maintaining IT infrastructure, and participating in innovative projects. With a flexible working model and opportunities for professional development, this position is perfect for someone who thrives in a collaborative atmosphere and enjoys tackling new challenges in IT.

Leistungen

Flexible working time model

Professional development opportunities

30 days' vacation

Job ticket / company bike

Employee catering

Good transport links / parking

Qualifikationen

• Good knowledge of IT hardware and advanced network knowledge required.
• Experience with Microsoft 365 administration and Active Directory.

Aufgaben

• Provide first and second level support for IT-related inquiries.
• Document support requests and cooperate with the IT team.

Kenntnisse

IT hardware knowledge

Advanced network knowledge

Windows operating knowledge

Linux knowledge

Virtualization knowledge

Microsoft 365 administration

Active Directory knowledge

First-level support experience

ITIL knowledge

B2 level in German and English

Jobbeschreibung

Teaser

In your new position, you will be the first point of contact for all IT-related problems and inquiries for all Lab14 Group employees as well as the local IT contact person on site. You will represent the IT Shared Service Center to our internal customers (users) and act as the “face of IT”. Are you a strong communicator and not afraid of new and exciting challenges in a high-tech environment? Then we look forward to receiving your detailed application documents.

Your mission

• First and second level support
• Acceptance, analysis and processing of support requests from users
• Documentation of support requests in a trouble ticket system and forwarding to the responsible departments as required
• Close cooperation with the IT team to isolate and solve IT-related problems
• User & rights management
• Installation, configuration and administration of end devices
• Installation, configuration and administration of the Microsoft environment
• Ensuring the operation of the IT infrastructure used
• Active participation in current IT projects and processes
• Expansion and maintenance of IT documentation and knowledge database

Your profile

• Good knowledge of IT hardware
• Advanced network knowledge
• Operating knowledge of Windows required, Linux and virtualization desirable
• Experience with the administration of Microsoft 365
• Good Active Directory knowledge
• Initial first-level support experience
• ITIL knowledge (ideally certification) desirable
• At least language level B2 in German and English
• Proven ability to deal with new IT topics and master changing IT challenges
• Friendly & communicative appearance, enjoyment of IT as well as independent and solution-oriented work round off your profile

Why us?

A varied, exciting role in a successful group of companies with a motivated team.
We also offer:

• A secure job with performance-related pay and a permanent employment contract
• Flexible working time model with mobile working
• Professional and personal development opportunities including an annual training budget
• 30 days' vacation
• Flat hierarchies and working in a collegial and committed team
• Job ticket / company bike
• Good transport links / parking
• Benefits through employee portals
• Employee catering with water, tea, coffee and Freshtaste offers

Contact details

Bettina Mayer | HR Specialist
M | [phone]
E | [e-mail]