Issuing Product Support Expert (f/m/x)

Deutsche Bank; Bonn; Hybrid; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen engagierten Produktsupport-Spezialisten für die Verwaltung von Kartenprodukten. In dieser Rolle unterstützen Sie sowohl interne als auch externe Kunden und stellen sicher, dass die täglichen Betriebsabläufe reibungslos ablaufen. Ihre Expertise in der Prozessanalyse und Ihr tiefes Verständnis der Kartenindustrie werden entscheidend sein, um das Wachstum neuer Produkte voranzutreiben. Das Unternehmen bietet ein positives und unterstützendes Arbeitsumfeld, in dem Teamarbeit und Kundenorientierung geschätzt werden. Wenn Sie leidenschaftlich an der Entwicklung und dem Management von Kartenprodukten interessiert sind, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Gesundheitscheck-ups

Impfaktionen

Flexible Arbeitszeiten

Pensionspläne

Unterstützung für gesunde Lebensweise

Familienservice

Job-Tandem

Diversity und Inklusion

Qualifikationen

• Tiefes Verständnis der DB-Kartenbetriebssysteme und produktbezogenen Prozesse.
• Erfahrung in der Prozessanalyse und -gestaltung.

Aufgaben

• Unterstützung von internen und externen Kunden als Produktexperte.
• Sicherstellung des Tagesgeschäfts der Kartenprodukte gemäß DB-Qualitätsstandards.

Kenntnisse

Prozessanalyse

Projektmanagement

Kommunikationsfähigkeiten

Kundenorientierung

Fließend Deutsch

Fließend Englisch

Jobbeschreibung

Job Description:

Issuing Product Support

Product Management Issuing is accountable for the development and portfolio management of all consumer and commercial card products issued under the various brands of Deutsche Bank Group. Linked to that is the ownership of the product PnL and the e2e responsibility for the underlying debit- und credit card processes. That includes securing of operational processes required for card-based payments, the issuing of cards and the complete lifecycle management. The management of necessary vendors lies also in the remit of Product Management Issuing. Driving growth and developing card products and portfolios strategically are at the core of Product Management Cards.

Reliable and digitized processes are required to support the product and meet customer demand particularly in the light of a growing number of cards issued and under management. Growth comes along with a climbing number of dedicated customer requests that need to be handled from a product expert perspective at 2nd level. A support unit will be established to explicitly support external and internal clients with expert knowledge, assist with issues, identify problems, analyse and eliminate root causes and thus, develop product and processes.

Your role and key responsibilities

• Supporting business and particularly clients (internal/external) as product experts and Point of Contact at 2nd level with relevant product/process knowledge

• Ensuring day-to-day operations of card products by executing business/product processes in line with DB quality standards

• Supporting the development of the Issuing proposition to realise growth by running smooth product processes

• Supporting the development and launch of new products and assisting the management of product portfolios

• Supporting the implementation of future TOM for Issuing

• Assisting the implementation of projects in the card issuing context

Your skills and experiences

• Deep understanding of DB card operating systems/application and product-related processes

• Distinct capability of thinking in processes and assuring quality standards

• Significant experience in process analytics and design

• Explicit knowledge of the German card industry and relevant products (debit and credit cards) incl. value chains, authentication methods (e.g. 3DS) and regulatory requirements are considered as a plus

• Experience in project management and implementation

• Teamplayer with high level motivation, commitment and customer centric mindset

• Strong communication skills with fluent German and English language proficiency

What we offer

We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.

Emotionally and mentally balanced
A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.

Physically thriving
We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.

Socially connected
Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.

Financially secure
We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or “Deutschlandticket”.

Since our offerings slightly vary across locations, please contact your recruiter with specific questions.

This job is available in full and parttime.

In case of any recruitment related questions, please get in touch with Alexander Zimmermann .

Contact Alexander Zimmermann: [phone]

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.