Issuing Product Support Expert (f / m / x)

0010 Deutsche Bank Aktiengesellschaft; Bonn; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

Eine innovative Bank sucht einen engagierten Produktmanager für die Kartenprodukte, der für die Entwicklung und das Portfolio-Management verantwortlich ist. In dieser Rolle sind Sie der Ansprechpartner für interne und externe Kunden und sorgen für die Qualität und Effizienz der Kartenprozesse. Sie unterstützen die Einführung neuer Produkte und tragen zur Umsetzung strategischer Ziele bei, während Sie in einem dynamischen Umfeld arbeiten. Diese Position bietet Ihnen die Möglichkeit, in einem vielfältigen Team zu arbeiten, das Wert auf persönliche und berufliche Entwicklung legt.

Leistungen

Zugang zu Beratungsdiensten

Gesundheitschecks

Flexible Arbeitszeiten

Betriebliche Altersvorsorge

Unterstützung für mentale Gesundheit

Netzwerkmöglichkeiten

Diversity und Inklusion

Unternehmensfahrrad

Deutschlandticket

Qualifikationen

• Umfassendes Verständnis der Kartenbetriebssysteme von Deutsche Bank.
• Erfahrung in der Prozessanalyse und -gestaltung.

Aufgaben

• Unterstützung interner und externer Kunden als Produktexperte.
• Sicherstellung der täglichen Abläufe von Kartenprodukten.

Kenntnisse

Prozessanalyse

Projektmanagement

Kommunikationsfähigkeiten

Kundenorientierung

Jobbeschreibung

Product Management Issuing is responsible for the development and portfolio management of all consumer and commercial card products issued under the various brands of Deutsche Bank Group. This includes ownership of the product PnL and end-to-end responsibility for the underlying debit and credit card processes. Key responsibilities include ensuring operational processes for card-based payments, issuing cards, and managing the complete lifecycle. Managing vendors involved in these processes also falls under Product Management Issuing. Driving growth and developing card products and portfolios strategically are central to this role.

Reliable, digitized processes are essential to support the product and meet customer demand, especially as the number of issued cards increases. Growth leads to more customer requests, which need to be handled by product experts at the 2nd level. A support unit will be established to assist external and internal clients with expert knowledge, help resolve issues, identify root causes, and improve products and processes.

Your role and key responsibilities

1. Support business and clients (internal/external) as product experts and 2nd level point of contact with relevant product/process knowledge.
2. Ensure daily operations of card products by executing business and product processes aligned with Deutsche Bank quality standards.
3. Support development of the Issuing proposition to foster growth by maintaining smooth product processes.
4. Assist in the development and launch of new products and manage product portfolios.
5. Contribute to the implementation of the future Target Operating Model (TOM) for Issuing.
6. Support the implementation of projects related to card issuing.

Your skills and experiences

1. Deep understanding of Deutsche Bank's card operating systems, applications, and related processes.
2. Strong ability to think in processes and ensure quality standards.
3. Extensive experience in process analytics and design.
4. Knowledge of the German card industry, including products (debit and credit cards), value chains, authentication methods (e.g., 3DS), and regulatory requirements, is a plus.
5. Experience in project management and implementation.
6. Team-oriented with high motivation, commitment, and a customer-centric mindset.
7. Excellent communication skills in German and English.

What we offer

We provide a comprehensive benefits portfolio to support your personal and professional needs, including:

Emotional and mental well-being

Access to counseling services and mental health awareness training.

Physical health

Health check-ups, vaccination drives, and advice on healthy living.

Social connectivity

Networking opportunities, flexible working arrangements, and a culture of diversity, equity, and inclusion.

Financial security

Pension plans, banking services, company bicycle, and Deutschlandticket.

This position is available in full and part-time.

For recruitment questions, please contact Alexander Zimmermann.

We aim to foster an environment where we can excel together daily, acting responsibly, thinking commercially, and working collaboratively. We celebrate our successes and promote a positive, fair, and inclusive workplace for all applicants.