Investigation Specialist with French and English

ENGINEERINGUK; Regensburg; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking an Investigation Specialist fluent in English and French to join their remote team. This role involves evaluating suspicious activities to safeguard a global customer base and ensure a high standard of customer experience. You will investigate buyer behavior, communicate with various stakeholders, and enforce policy guidelines to minimize risks. This position offers a unique opportunity to contribute to a safer online transaction environment while working from home. If you are detail-oriented, proactive, and passionate about customer trust, this role is perfect for you.

Qualifikationen

• Fluency in English and French for effective communication.
• Experience with Microsoft Office tools for daily tasks.

Aufgaben

• Investigate suspicious buyer activities to mitigate risks.
• Communicate with customers to make informed decisions.
• Enforce Amazon's policy guidelines to maintain site quality.

Kenntnisse

Proficiency in English

Proficiency in French

Problem-solving skills

Interpersonal skills

Organizational skills

Tools

Microsoft Office

Outlook

Word

Excel

Jobbeschreibung

Investigation Specialist with French and English

DESCRIPTION

WORK LOCATION: This is a remote home based role. Permanently working from home from any location in Ireland.
PLEASE NOTE IT IS MANDATORY FOR THE CANDIDATE TO LIVE OR BE WILLING TO RELOCATE TO IRELAND.

CONTRACT: 6 months.

SHIFT REQUIREMENTS: Sunday to Thursday or Tuesday to Saturday fixed times normally also from 8-17h.

START DATE: 9th June 2025.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.

We're looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.

The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.

Key job responsibilities
As part of your role, you will have the opportunity to:

1. Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
2. Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
3. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
4. Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.
5. Participate in other special projects/assignments and partner with appropriate business teams as necessary.
6. Consistently achieve/exceed weekly productivity and quality standards.

About the team
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.

BASIC QUALIFICATIONS

1. Proficiency in both English and French with an ability to compose grammatically correct, concise and accurate written responses.
2. Experience working with Microsoft Office including Outlook, Word and Excel.

PREFERRED QUALIFICATIONS

1. Previous work experience in a customer service/retail environment.
2. Knowledge of or experience in a fraud/risk management environment.
3. Experience in insurance, finance, data analysis, research, translation or training.
4. Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
5. Self-disciplined, diligent, proactive and detail oriented.
6. Excellent problem-solving skills.
7. Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.