Investigation Specialist [CN]

ENGINEERINGUK; Regensburg; Remote; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading company is seeking Investigators to safeguard its global customer base by evaluating transactions and minimizing e-commerce risks. The role involves flexible shifts and requires proficiency in English and Mandarin, along with experience in Microsoft Office. Join a diverse team committed to delivering exceptional customer experiences.

Qualifikationen

• Proficiency in English and Mandarin required.
• Experience with Microsoft Office is necessary.

Aufgaben

• Investigate suspicious buyer activity and behavior.
• Communicate with buyers and merchants to assess risk.
• Enforce Amazon's Policy Guidelines.

Kenntnisse

English

Mandarin

Tools

Microsoft Office

Jobbeschreibung

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DESCRIPTION

WORK LOCATION: This is a remote home-based role. Permanently working from home from any location in Ireland.

PLEASE NOTE: IT IS MANDATORY FOR THE CANDIDATE TO LIVE OR BE WILLING TO RELOCATE TO IRELAND.

SHIFT REQUIREMENTS: Sunday to Thursday or Tuesday to Saturday fixed times, normally from 8-17h.

START DATE: 7th July 2025

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.

We're looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.

The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.

Key job responsibilities

As part of your role, you will have the opportunity to:

1. Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
2. Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
3. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
4. Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.
5. Participate in other special projects/assignments and partner with appropriate business teams as necessary.
6. Consistently achieve/exceed weekly productivity and quality standards.

BASIC QUALIFICATIONS

• Proficiency in both English and Mandarin with an ability to compose grammatically correct, concise, and accurate written responses.
• Experience working with Microsoft Office including Outlook, Word, and Excel.

PREFERRED QUALIFICATIONS

• Previous work experience in a customer service/retail environment.
• Knowledge of or experience in a fraud/risk management environment.
• Experience in insurance, finance, data analysis, research, translation, or training.
• Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Self-disciplined, diligent, proactive, and detail-oriented.
• Excellent problem-solving skills.
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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