Internship Customer Experience

Lufthansa Group; Frankfurt; Vor Ort; EUR 8.928 - 12.276; Vollzeit

Zusammenfassung

Lufthansa Cargo AG, headquartered in Frankfurt, invites a motivated intern to support the Customer Experience team. You will analyze ongoing studies, aid in qualitative research, and help craft CX content for meetings and initiatives.

Ideal candidates are enrolled for the full duration, possess strong German and English, and enjoy teamwork. The role offers hands-on experience with CX projects, training concept contributions, and admin tasks within a dynamic logistics environment.

Qualifikationen

• Current enrollment for internship duration, or gap year option with mandatory internship proof.
• Relevant experience in customer experience.
• Initial experience with authoring tools and video creation/editing is a plus.
• Interest in digitalization processes.
• Independent, structured work style.
• Ability to quickly familiarize with unfamiliar tasks.
• Strong communication and collaboration skills.
• Reliability, sociability, and a hands-on attitude.
• Very good knowledge of MS Office.
• Very good written and spoken German and English.

Aufgaben

• Statistical analysis of ongoing studies and presentation of results in PowerPoint.
• Assistance with the design and analysis of qualitative studies.
• Development of content for the Customer Experience Council and preparation of meetings.
• Collaboration on training concepts related to CX.
• Design of communication plans for CX projects and initiatives.
• Maintenance and redesign of the team’s internal Ebase and SharePoint sites.
• Handling administrative tasks for the Partner Program.

Kenntnisse

Communication skills

Team collaboration

German language

English language

Independent work style

Tools

PowerPoint

MS Office

Video editing

Jobbeschreibung

It's a great opportunity to gain hands‑on experience and put your knowledge into practice. You'll develop new skills, expand your network, and gain valuable insights into your future career.

Be part of building a new team. Help shape the future of the customer experience.

• Statistical analysis of ongoing studies and presentation of results in PowerPoint
• Assistance with the design and analysis of qualitative studies
• Development of content for the Customer Experience Council and preparation of meetings
• Collaboration on training concepts related to CX
• Design of communication plans for various CX‑related projects and initiatives
• Maintenance and redesign of the team’s internal Ebase and SharePoint sites
• Handling administrative tasks for our Partner Program

Requirements

• Enrollment for the entire duration of the internship (current certificate of enrollment and, for the mandatory internship, written proof of the mandatory internship must be included with the application) or an internship between the bachelor’s and master’s programs (gap year)

• Relevant experience in the field of customer experience
• Initial experience with authoring tools and in video creation and editing is a plus
• Interest in digitalization processes
• Independent, structured work style
• Ability to quickly familiarize yourself with unfamiliar tasks
• Strong communication and collaboration skills
• Reliability, sociability, and a hands‑on attitude
• Very good knowledge of common MS Office applications
• Very good written and spoken German and English skills

Further information is also available in our FAQs.

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world's leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport‑to‑airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.