Internship Digital Customer Communication - Internship start: September 2026, duration: 6 months

Lufthansa Group; Frankfurt; Vor Ort; EUR 13.392 - 20.088; Vollzeit

Zusammenfassung

Lufthansa Group is seeking a motivated intern to help shape the digital onboard experience. You will work on content ideas for onboard portals across Lufthansa, Austrian Airlines and SWISS, selecting articles, films and eJournals, and contributing to new portal features from concept to launch.

You will maintain content management systems, monitor user trends and support strategic goals for our digital onboard products within the Lufthansa Group.

Qualifikationen

• Enrolled in a degree program in marketing/communication, business/economics or aviation/tourism management.
• At least in the 3rd semester and able to intern for the full period (certificate of enrollment/mandatory internship required).
• Strong quick comprehension, independent and structured working style.
• Excellent English and German knowledge, MS Office skills.

Aufgaben

• Plan, coordinate and develop innovative content ideas for onboard portals referencing Lufthansa Group brands.
• Assist in selecting content such as travel articles, movies, podcasts and digital magazines for onboard portals.
• Drive new technical portal features from ideation to go-live and maintain CMS systems.
• Monitor KPIs and identify user trends; support strategic goals for onboard digital products.

Ausbildung

Enrolled in Marketing/Communication/Business/Economics/Aviation/Tourism management

Tools

MS Office (MS O365)

Jobbeschreibung

Are you passionate about digital content and ready to shape the future of our onboard connectivity products at Lufthansa Group? Join our team and make your mark on our digital onboard experience.

Tasks

As part of our team, you will be fully integrated into the daily business and long-term strategic goal achievement concerning the digital onboard experience within the Lufthansa Group. Our working environment has a strong international focus, is dynamic, diverse, creative and fun.

• Plan, coordinate and develop innovative content ideas that will be featured on the onboard portals for Lufthansa, Austrian Airlines and SWISS
• Assist in selecting content such as travel articles, movies, podcasts, digital magazines (eJournals) and shorter videos for all onboard portals
• Drive new technical portal features from initial ideation and concept design through testing and successful go-live
• Update and maintain the content management systems
• Monitor key performance indicators and identify user trends
• Support in developing and achieving strategic goals for our onboard digital products within the Lufthansa Group

Requirements

If you are passionate about digital content and further optimizing the customer's user experience, we would love to hear from you!

• At the time of the internship, you are at least in the 3rd semester of a degree program, preferably in the areas of marketing/communication, business/economics or aviation/tourism management
• Enrollment for the entire period of the internship (current enrollment certificate and certificate of mandatory internship must be attached to the application) or internship between Bachelor and Master studies (Gap Year)
• Quick comprehension and willingness to learn
• Independent, structured way of working and organizational talent
• Very good knowledge of English and German
• Knowledge of MS O365 Office

Further information also in ourFAQs.

About Deutsche Lufthansa AG

The Lufthansa Group is an aviation group with operations worldwide. As the biggest airline group by revenue, it plays the leading role in its European home market. With 100,000 employees, the Lufthansa Group generated revenue of EUR 39,597m in the financial year 2025. The Lufthansa Group consists of the business segments Passenger Airlines, Logistics, MRO and Additional Businesses and Group Functions.