International Customer Quality Engineer

Gotion; Göttingen; Vor Ort; EUR 65.000 - 95.000; Vollzeit

Zusammenfassung

Gotion is seeking a Quality Manager to oversee international customer interfaces and drive end-to-end quality improvements. The role includes warranty and claim management, market quality monitoring, and cross-functional collaboration with R&D, production, procurement, and after-sales across Europe.

English proficiency is required and the position involves travel to customer sites in Europe. A strong background in IATF16949/ISO9000 and 8D/PPAP methods is essential.

Qualifikationen

• Bachelor's degree or above in relevant technical fields.
• Minimum 5 years of quality management experience.
• Experience in new energy vehicles, power battery, or related industries is highly preferred.

Aufgaben

• Customer Interface & Relationship Management: primary quality contact for international customers; address inquiries and provide quality support.
• Quality Improvement & Issue Closure: investigate customer quality complaints with cross-functional teams for root cause analysis and corrective actions.
• Warranty & Claim Management: manage quality-related claims including confirmation, appeal, transfer, and tracking.
• Market Quality Monitoring & Reporting: track key market quality indicators and compile monthly/annual quality reports.
• Cross-Functional Collaboration & Major Issue Support: assist major quality issue task force and collaborate with R&D, production, procurement, and after-sales.

Kenntnisse

QC tools

8D report

IATF16949

ISO 9000

VDA 6.3

APQP

FMEA

SPC

MSA

PPAP

Excel

PowerPoint

English

Ausbildung

Bachelor's degree or above in related fields

Tools

QC tools

8D report

IATF16949

ISO 9000

VDA 6.3

APQP

FMEA

SPC

MSA

PPAP

Excel

PowerPoint

Jobbeschreibung

Work base: Germany, Slovakia, Spain

Business travel: 50 % of working time spent at customer sites, travel is within Europe.

Job Responsibilities

1. Customer Interface & Relationship Management

• Serve as the primary quality contact for international customers, addressing inquiries and providing professional quality support.
• Prepare and submit customer complaint analysis reports; present product quality issues to clients in a timely manner.
• Lead or participate in weekly/monthly quality meetings, project reviews, and topic-specific sessions with customers.

2. Quality Improvement & Issue Closure

• Investigate customer quality complaints by coordinating cross-functional teams (R&D, manufacturing, supply chain) for root cause analysis and corrective actions.
• Drive end-to-end closure of customer quality issues, evaluate effectiveness of improvement measures, and promote preventive actions across the organization.

3. Warranty & Claim Management

• Manage quality-related claims including confirmation, appeal, transfer, and internal accountability tracking.
• Lead responsibility identification and claim transfer for market repair costs, ensuring cost control and process compliance.

4. Market Quality Monitoring & Reporting

• Track and analyze key market quality indicators such as field failure rate and negative list metrics.
• Compile monthly and annual after-sales quality reports to support management decision-making.
• Maintain issue list management mechanism for dynamic monitoring and early warning.

5. Cross-Functional Collaboration & Major Issue Support

• Assist the company's major quality issue task force in handling critical after-sales incidents.
• Collaborate closely with R&D, production, procurement, and after-sales departments to provide quality support and drive overall quality excellence.

Qualifications

Education

• Bachelor's degree or above in Mechanical Engineering, Electronics, Automotive Engineering, Materials Science, Chemistry, or related fields.

Experience

• Minimum 5 years of quality management experience.
• Experience in new energy vehicles, power battery, or related industries is highly preferred.

Technical Skills

• Proficient in QC tools (7 QC tools, 8D report) for problem analysis and resolution.
• Solid knowledge of IATF16949 / ISO9000 / VDA6.3 standards and APQP, FMEA, SPC, MSA, PPAP core tools.
• Strong command of Excel, PowerPoint, and other MS Office applications for data analysis and reporting.
• English proficiency at a working level - capable of writing technical reports and conducting communication in English.

Core Competencies

• High sense of responsibility and professional integrity; self-disciplined and ethical.
• Rigorous work style with strong execution ability; open to innovation and continuous improvement.
• Excellent team player who thrives under pressure in a fast-paced environment.
• Strong interpersonal and communication skills to effectively coordinate with both internal teams and external customers.
• IATF16949 internal auditor certification is a plus.