Integration Supporter and Success Manager

Wallee Group; Hamburg; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading fintech company in Hamburg is seeking an experienced Integration Manager. The successful candidate will guide external partners through integrations, providing technical consulting and support while collaborating with internal teams. Fluency in German and English is required, along with a solid background in technical roles. This position offers a competitive salary and flexible work options.

Leistungen

Competitive salary and benefits

Flexible hours and remote work options

Career growth and learning opportunities

Dynamic and innovative team environment

Qualifikationen

• Minimum 3 years of experience in technical integration, implementation, or support roles.
• Fluent in German and English; French is a plus.
• Experience supporting structured integration processes and interacting with partners.

Aufgaben

• Guide integrations for external partners from initial conversations to rollout and support.
• Provide 2nd and 3rd-level support for integration-related issues.
• Work closely with Product, DevOps, and Support teams to align integration efforts.

Kenntnisse

API communication (REST, SOAP)

Integration troubleshooting

Analytical problem-solving

Clear communication

Collaborative teamwork

Ausbildung

Completed technical education or apprenticeship (e.g. Computer Science, Systems Engineering)

Tools

Postman

Kibana

Monitoring/log analysis platforms

Jobbeschreibung

About Wallee

At wallee, we help businesses thrive by making payments simple. Our cloud-based solutions are trusted by companies across Europe to handle millions of transactions with speed, reliability, and flexibility. From small merchants to major enterprise partners, we build technology that scales, adapts, and supports growth.

With a strong focus on partnerships, agile collaboration, and continuous innovation, our team works at the forefront of fintech to deliver exceptional experiences for our customers and integration partners alike.

Role Description

We're looking for a technically skilled, hands-on Integration Manager who thrives in a hybrid role: part tech consultant, part solution architect, part project coordinator. You'll be the go-to person for external integration partners—guiding them through onboarding, solving challenges during rollout, and ensuring their long-term success on our platform.

This is not a one-dimensional support job. You'll combine technical know-how, problem-solving, and communication skills to act as a bridge between external integrators and internal teams like Product, DevOps, and Customer Support.

If you enjoy being at the center of action—where technical depth meets strategic delivery—this role will give you both ownership and impact.

Requirements

Key Responsibilities

You'll own the end-to-end journey of integration partners—from the first technical conversation to production rollout and ongoing support. Your mission: empower them to succeed while scaling our systems efficiently.

Integration & Technical Consulting

• Guide first-time integrations for external partners
• Provide solution design and architecture guidance during onboarding
• Define technical implementation approaches and ensure successful go-lives
• Build long-term relationships with integrators and contribute to a structured partner model
  
  

Operational & Support Excellence

• Provide 2nd and 3rd-level support for integration-related issues
• Organize the hand over from the implementation phase to operational phase together with support
• Analyze logs and technical messages (e.g., JSON, HTTP, webhooks) to diagnose and resolve issues
• Continuously improve support processes related to integrations
• Support or lead rollout activities: planning, piloting, testing, and full deployment
  
  

Cross-Team Collaboration

• Work closely with Product Management, DevOps, and Support teams to align integration efforts
• Contribute to internal documentation and knowledge-sharing around integration practices
  
  

Required

What You Bring

• Completed technical education or apprenticeship (e.g. Computer Science, Systems Engineering)
• Minimum 3 years of experience in technical integration, implementation, or support roles
• Experience supporting structured integration processes and interacting with partners
  
  

Preferred

• Strong in API communication (REST, SOAP), webhook logic, and integration troubleshooting
• Skilled in tools like Postman, Kibana, and monitoring/log analysis platforms
• Familiar with the payments or fintech industry
• Experience managing technical integrations in B2B or project-based partner contexts
  
  

Languages

• Fluent in German and English (written and spoken)
• French is a plus
  
  

Soft Skills

• Analytical and structured problem-solver
• Clear communicator with both technical and non-technical audiences
• Proactive, collaborative, and comfortable in a fast-paced environment
  
  

Benefits

• Competitive salary and benefits
• Flexible hours and remote work options
• Career growth and learning opportunities
• A dynamic, innovative, and forward-thinking team environment