Integration ServiceNow Solution Architect

Cognizant; Deutschland; Hybrid; EUR 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Certifications support

Training & development opportunities

Competitive salary package

Zusammenfassung

Cognizant Germany seeks a Senior ServiceNow Specialist to design and implement scalable ServiceNow Now Platform solutions across enterprise infrastructure. You will collaborate with cross-functional teams to modernize services, automate workflows, and ensure security and compliance within a hybrid work model.

The role requires 12–15 years in infrastructure architecture, deep hands-on ServiceNow expertise, and strong API integration skills.

Qualifikationen

• Require a degree in engineering, computer science or related field or equivalent professional experience.
• Require 12–15 years of experience in infrastructure architecture roles with focus on large scale enterprise implementations.
• Require advanced hands-on expertise in ServiceNow Now Platform including core module configuration, scripting and custom applications development.
• Require strong experience in application development practices including modular design, secure coding, testing strategies and deployment automation on ServiceNow.
• Require proven experience designing integration solutions using APIs, web services and data exchange between ServiceNow and external systems.
• Require understanding of compute, storage, network and cloud services and how they map to ServiceNow data models and workflows.

Aufgaben

• Design ServiceNow Now Platform-based infrastructure solutions aligned with standards and long-term objectives, ensuring scalability and resilience for critical services.
• Coordinate with cross-functional teams to translate requirements into ServiceNow architectures that improve reliability and operational efficiency.
• Develop reusable components and automate workflows to reduce manual tasks across business units.
• Optimize configuration of modules to enhance incident response, change management and asset tracking while maintaining data quality.
• Implement integration patterns between ServiceNow and on-premise or cloud systems using APIs for near real-time data exchange.
• Establish design standards on the Platform to ensure maintainability and easier onboarding of new services.
• Review processes to introduce automation and self-service capabilities via custom ServiceNow apps and catalog items.
• Collaborate with security and compliance to embed governance, audit trails, and policy checks into workflows.
• Guide project teams on development lifecycle best practices to reduce defects and rework.
• Prepare technical documentation for architectures, data models, integrations and runbooks.
• Coordinate platform upgrades and feature adoptions to deliver incremental value.

Kenntnisse

Infra architecture

ServiceNow development

APIs & integrations

Security & compliance collaboration

Agile methodologies

Team mentoring

Ausbildung

Engineering / Computer Science degree

12–15 years infrastructure architecture experience

Tools

ServiceNow Now Platform

API integration

Observability tools

CMDB/ITSM concepts

Jobbeschreibung

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a ServiceNow Specialist

Serve as an Senior Technical Consultant specializing in ServiceNow Now Platform and application development designing secure scalable and resilient enterprise workflows. Collaborate with cross functional teams to modernize infrastructure services automate processes and improve service reliability in a hybrid work model while ensuring alignment with business strategy and compliance needs.

Responsibilities

• Design complex ServiceNow Now Platform based infrastructure solutions that align with enterprise standards and long term business objectives while ensuring scalability and resilience for critical services.
• Coordinate with cross functional teams to translate infrastructure and service requirements into ServiceNow platform architectures that improve reliability observability and operational efficiency.
• Develop reusable application components using ServiceNow application development practices to automate workflows reduce manual tasks and streamline infrastructure operations for various business units.
• Optimize configuration of ServiceNow modules related to infrastructure services to enhance incident response change management and asset tracking while maintaining high data quality.
• Implement robust integration patterns between ServiceNow and on premise or cloud based systems using APIs to enable near real time data exchange and consistent service views.
• Establish infrastructure design standards and patterns on ServiceNow Now Platform to ensure consistent implementations improved maintainability and easier onboarding of new services.
• Review existing infrastructure processes and identify opportunities to introduce automation and self service capabilities through custom ServiceNow applications and catalog items.
• Collaborate with security and compliance personnel to embed governance controls audit trails and policy checks into ServiceNow based infrastructure workflows.
• Monitor performance of ServiceNow infrastructure solutions and tune configurations queries and data models to meet response time and availability targets.
• Guide project teams on best practices for ServiceNow development lifecycle including requirement refinement configuration testing and deployment to reduce defects and rework.
• Prepare clear technical documentation for architectures data models integrations and operational runbooks so that support teams can manage platforms effectively.
• Coordinate with stakeholders to plan ServiceNow platform upgrades and feature adoptions that bring incremental value to infrastructure and operations functions.
• Drive continuous improvement initiatives using analytics and feedback from users to refine ServiceNow based solutions and enhance overall service experience.

Qualifications

• Require a degree in engineering computer science or related field or equivalent professional experience in enterprise infrastructure environments.
• Require twelve to fifteen years of experience in infrastructure architecture roles with a strong focus on large scale enterprise implementations.
• Require advanced hands on expertise in ServiceNow Now Platform including configuration of core modules scripting and development of custom applications.
• Require strong experience in application development practices such as modular design secure coding testing strategies and deployment automation on ServiceNow.
• Require proven experience designing integration solutions using APIs web services and data exchange mechanisms between ServiceNow and external systems.
• Require strong understanding of infrastructure domains such as compute storage network and cloud services and how these map into ServiceNow data models and workflows.
• Nice to have experience working in hybrid work environments collaborating with globally distributed teams using agile or iterative delivery approaches.
• Nice to have exposure to observability tools configuration management databases and asset management practices integrated with ServiceNow.
• Nice to have experience collaborating with security and risk teams to implement compliant workflows access controls and audit ready configurations in ServiceNow.
• Nice to have experience mentoring peers on ServiceNow architecture patterns coding standards and platform capabilities to uplift overall team proficiency.
• Nice to have familiarity with IT service management frameworks and enterprise architecture practices enabling better alignment between platform solutions and organizational strategy.

Certifications Required

Preferred certifications ServiceNow Certified System Administrator ServiceNow Certified Application Developer.

Why Cognizant?

• Improve your career in one of the largest and fastest growing IT services providers worldwide
• Receive ongoing support and funding with training and development plans
• Have a highly competitive benefits and salary package
• Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!

#BeCognizant #IntuitionEngineered

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

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