Installation and Operations Manager

JD.COM; Berlin; In loco; EUR 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

JD.COM is seeking a seasoned professional to lead implementation projects for new large item delivery and installation capabilities across Europe. You will assess readiness of DSPs, 3PLs, and service providers, and drive onboarding and integration with partners.

You will coordinate cross-functional teams, manage KPIs and SLAs, and help roll out home-installation services across several countries, balancing fast-changing environments with structured planning.

Competenze

• 5+ years of relevant experience in last-mile logistics or related fields.
• Experience with 3PLs, DSPs, subcontractors or external providers.
• Strong project-management and implementation experience.
• Experience managing operational performance through KPIs and SLAs.
• Strong stakeholder-management and problem-solving skills.
• Ability to operate across multiple countries and projects.

Mansioni

• Lead implementation projects for new large item delivery and installation capabilities.
• Assess operational readiness of shortlisted DSPs, 3PLs, and service providers.
• Lead onboarding and implementation of new partners.
• Manage service-provider relationships, including quality, capacity, KPIs, and improvement actions.
• Lead projects related to new markets, services and network expansion.
• Support rollout of home-installation services across Europe.
• Develop and improve operational processes and SOPs.
• Coordinate cross-functional actions and resolve risks and bottlenecks.
• Support capacity planning and peak readiness; visit providers or locations for milestones.

Conoscenze

Project management

Last-mile logistics

Stakeholder management

KPI/SLAs management

International adaptability

Descrizione del lavoro

Lead implementation projects for new Large Item delivery and installation capabilities.

1.Assess the operational readiness of shortlisted DSPs, 3PLs and specialist service providers.

2.Lead operational onboarding and implementation of new partners.

3.Manage key service-provider relationships, including quality, capacity, KPIs and improvement actions.

4.Lead projects related to new markets, services and network expansion.

5.Support the rollout of home-installation services across Europe.

6.Develop and improve operational processes and SOPs.

7.Coordinate cross-functional actions and drive risks and bottlenecks through to resolution.

8.Support capacity planning and peak readiness. Occasionally visit service providers or operational locations for key project milestones.

About you

1.5+ years of relevant experience in last-mile logistics, home delivery, transportation, field services or a comparable environment.

2.Experience working with 3PLs, DSPs, subcontractors or other external service providers.

3.Strong project-management and implementation experience.

4.Experience managing operational performance through KPIs and SLAs.

5.Strong stakeholder-management and problem-solving skills.

6.Comfortable working in a fast-changing international environment, bringing structure and planning while

7.remaining adaptable and constructively challenging existing ways of working when needed.

8.Comfortable working independently across multiple countries and projects.