Inside sales team lead DACH

Land Vehicles EMEA; Siegen; Presencial; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

Dometic is seeking an Inside Sales Team Leader to drive the DACH inside sales team, building strong customer relationships and leading through digital channels. You will own end-to-end customer activity, coordinate with field sales and marketing, and push for efficiency through digitalization and automation.

The role emphasizes KPI monitoring, proactive customer engagement, and coaching the sales team to identify opportunities and maximize value for customers.

Formación

• Proven experience in sales or customer service.
• Goal-oriented with a positive attitude and strong work ethic.
• Strong data management and ability to monitor activity via KPIs.
• Business acumen and customer focus.
• Excellent communication and interpersonal skills.
• Ability to manage priorities and meet deadlines.
• Proficiency in Microsoft Office and CRM tools.
• English proficiency at least B2 level.

Responsabilidades

• Organize & transform the team to support sales and customers and improve efficiency.
• Monitor activity by analyzing KPIs, identify gaps and implement actions.
• Develop customer relationships through proactive inside sales activities.
• Engage customers via phone, video, email and digital tools to identify opportunities.
• Drive sales growth by converting leads and following up on inquiries.
• Own assigned customers end-to-end to provide timely support and value.
• Collaborate with Field Sales, marketing and internal stakeholders for a seamless journey.
• Develop product, market and business understanding to communicate value propositions.
• Support teams by answering questions and guiding problem solving.
• Ensure clear top-down and bottom-up communication.
• Train teams and gatekeep processes and ways of working.
• Manage teams: set priorities, monitor performance, drive engagement.
• Support digitalization of Inside Sales processes through automation.

Conocimientos

Sales experience

Customer service

Data analysis

Communication skills

Problem solving

Time management

Team leadership

CRM usage

English proficiency

Herramientas

Microsoft Office

CRM tools

Descripción del empleo

As an Inside Sales team leader within Dometic, you play a key role in driving the inside sales teams to support sales growth by building and developing strong customer relationships, primarily through telephone and digital channels. You act as a trusted partner for segments internally and customers externally, taking ownership of their needs and proactively identifying opportunities to create value through our solutions.

As a team lead you will drive DACH inside sales team in day-to-day activities:

• Organize & transform the team in order to provide support to sales teams and customers and optimize ways of working (digitalization & harmonization to gain efficiency),
• Monitor the activity with analyzing operational KPIs, identify performance gaps and improvement opportunities, and implement corrective action plans to achieve departmental objectives,
• Manage and develop customer relationships through proactive, customer centric inside sales activities,
• Actively engage with customers via phone, video, email and digital tools to understand needs and identify sales opportunities,
• Drive sales growth by converting leads, managing opportunities and following up on customer enquiries,
• Take end-to-end ownership of assigned customers, ensuring timely support and solutions that create customer value,
• Build strong collaboration with Field Sales, marketing and other internal stakeholders to ensure a seamless customer journey,
• Drive & develop strong product, market and business understanding to confidently communicate value propositions to customers,
• Support teams in answering their questions and guiding them in problem solving,
• Ensure communication (top down & bottom up),
• Train teams and act as a gatekeeper on processes & ways of working,
• Manage teams under her responsibilities (set priorities, monitor performance, drive engagement, etc),
• Actively support the digitalization of Inside Sales processes through the implementation and adoption of automation and digitalization technologies.

Your profile

• Proven experience in sales or customer service.
• Goal-oriented with a positive attitude and strong work ethic.
• Problem solving and strong ability to monitor activity through data management.
• Business acumen and customer focus.
• Strong communication and interpersonal skills.
• Ability to manage priorities and meet deadlines.
• Proficiency in Microsoft Office and CRM tools.
• English >B2