Inside sales team lead DACH

Dometic Group; Nordrhein-Westfalen; On-site; EUR 60,000 - 90,000; Full time

Job summary

Dometic Group seeks an Inside Sales Team Leader to drive the DACH inside sales team, strengthening customer relationships via telephone and digital channels. You will own day-to-day activities, lead optimization efforts, and collaborate with Field Sales, marketing and other stakeholders to deliver a seamless customer journey.

The role emphasizes data-driven decision making, KPI monitoring, and proactive problem solving to accelerate sales growth while mentoring and developing the team.

Qualifications

• Proven experience in sales or customer service.
• Goal-oriented with a positive attitude and strong work ethic.
• Problem solving and data-driven activity monitoring.
• Business acumen and customer focus.
• Strong communication and interpersonal skills.
• Ability to manage priorities and meet deadlines.
• Proficiency in Microsoft Office and CRM tools.
• English > B2.

Responsibilities

• Organize & transform the team to support sales and customers and optimize workflows (digitalization & harmonization).
• Monitor activity with KPIs, identify gaps and implement corrective action plans.
• Develop customer relationships through proactive inside sales activities.
• Engage with customers via phone, video, email and digital tools to understand needs and identify opportunities.
• Drive sales growth by converting leads, managing opportunities and following up on inquiries.
• Take end-to-end ownership of assigned customers and ensure timely solutions that create value.
• Build collaboration with Field Sales, marketing and internal stakeholders to ensure a seamless journey.
• Communicate value propositions through product, market and business understanding.
• Support teams by answering questions and guiding problem solving.
• Ensure top-down and bottom-up communication.
• Train teams and gatekeep processes & ways of working.
• Manage teams by setting priorities and driving engagement.
• Support digitalization of Inside Sales processes through automation and digital tools.

Skills

Sales experience

Customer service

Data management

CRM tools

Microsoft Office

English proficiency

Tools

CRM systems

Job description

As an Inside Sales team leader within Dometic, you play a key role in driving the inside sales teams to support sales growth by building and developing strong customer relationships, primarily through telephone and digital channels. You act as a trusted partner for segments internally and customers externally, taking ownership of their needs and proactively identifying opportunities to create value through our solutions.

As a team lead you will drive DACH inside sales team in day-to-day activities:

• Organize & transform the team in order to provide support to sales teams and customers and optimize ways of working (digitalization & harmonization to gain efficiency),
• Monitor the activity with analyzing operational KPIs, identify performance gaps and improvement opportunities, and implement corrective action plans to achieve departmental objectives,
• Manage and develop customer relationships through proactive, customer centric inside sales activities,
• Actively engage with customers via phone, video, email and digital tools to understand needs and identify sales opportunities,
• Drive sales growth by converting leads, managing opportunities and following up on customer enquiries,
• Take end-to-end ownership of assigned customers, ensuring timely support and solutions that create customer value,
• Build strong collaboration with Field Sales, marketing and other internal stakeholders to ensure a seamless customer journey,
• Drive & develop strong product, market and business understanding to confidently communicate value propositions to customers,
• Support teams in answering their questions and guiding them in problem solving,
• Ensure communication (top down & bottom up),
• Train teams and act as a gatekeeper on processes & ways of working,
• Manage teams under her responsibilities (set priorities, monitor performance, drive engagement, etc),
• Actively support the digitalization of Inside Sales processes through the implementation and adoption of automation and digitalization technologies.

Your profile

• Proven experience in sales or customer service.
• Goal-oriented with a positive attitude and strong work ethic.
• Problem solving and strong ability to monitor activity through data management.
• Business acumen and customer focus.
• Strong communication and interpersonal skills.
• Ability to manage priorities and meet deadlines.
• Proficiency in Microsoft Office and CRM tools.
• English >B2