Inside Sales Specialist DACH - Focus on Retention (all genders)

TeamViewer GmbH; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in remote connectivity software is seeking a motivated individual for their Retention-Team-EMEA. The role focuses on growing the customer base in the German-speaking region and requires strong sales skills, customer engagement, and IT knowledge. Ideal candidates will have the ability to build strong relationships and deliver exceptional customer experiences while contributing to a dynamic and inclusive workplace.

Qualifikationen

• 1-2 years of experience in sales, customer retention, or customer service.
• Experience in IT environment with SaaS knowledge preferred.
• Fluency in German and English required.

Aufgaben

• Execute the renewal process for customer accounts.
• Collaborate cross-functionally to enhance customer experiences.
• Monitor market trends and feedback.

Kenntnisse

Communication

Customer-oriented

Sales-driven

Teamwork

Ausbildung

University or college degree in Business or Marketing

Jobbeschreibung

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities :

Are you ambitious, sales-driven and you love building relationships with a diverse range of customers? Then join our Retention-Team-EMEA and help growing and retaining our customer base in the German-speaking region by having technical knowledge about our products.

• Execute the renewal process to ensure ARR is retained or expanded
• Identify opportunity and customer level risk and coordinate the mitigation
• Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externally
• Establish business relationships with TeamViewer customers via telephone and E-mail
• Discover cross and up-sell opportunities with the existing customer base
• Monitor and report on market and competitor trends, providing relevant feedback from the customers to improve internal processes and customer loyalty

What we are Looking for :

• University or college degree in the field of Business, Marketing, or something similar is great, but not a dealbreaker
• 1-2 years of experience in sales, customer retention or customer service, ideally with a focus on renewals
• Ideally experience in the IT environment with SaaS knowledge
• Strong communication skills, positive attitude and enjoy working in an international team
• Customer-centric and results-oriented approach, demonstrating a willingness to go the extra mile
• Fluency in German and English is mandatory, further languages are a plus

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.