Inside Sales Representative (m / f / d) (health)

Ovid Technologies GmbH; Berlin; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A reputable healthcare solutions company in Berlin is seeking an Inside Sales Representative to support regional sales activities. The role involves preparing proposals and pricing, managing customer communications and records in Salesforce, and collaborating with marketing on events. Ideal candidates will have sales support experience and be fluent in English. Benefits include a hybrid work model, 30 vacation days, and professional development opportunities.

Leistungen

30 vacation days

Company pension scheme

Development opportunities via LinkedIn Learning

Qualifikationen

• Experience in sales administration/support and/or inside sales.
• Proficiency in MS Office and some familiarity with CRM systems like Salesforce.
• Service-oriented team player.

Aufgaben

• Support Regional Sales teams with proposals, quotes, and order forms.
• Engage in effective customer communication and follow-up.
• Maintain accurate records of sales activities using Salesforce.
• Assist with marketing materials and local marketing budgets.

Kenntnisse

Sales administration experience

Communication skills

CRM systems familiarity

MS Office proficiency

Fluency in English

Jobbeschreibung

Wolters Kluwer Health empowers clinical providers, academic institutions, researchers, healthcare providers, pharmacies, and more by integrating cutting-edge healthcare software, evidence-based practice, artificial intelligence (AI), and generative AI into care delivery. Our Ovid brand, which includes the world’s most trusted medical research platform, has been a vital part of healthcare for over 20 years. Ovid delivers thousands of full-text journal articles, eBooks, database resources, and workflow tools in a single integrated solution.

We are looking for an Inside Sales Representative (m/f/d) to support the Regional Sales teams in their activities.

Primary Responsibilities

1. Work closely with Sales, Pricing, Customer Support, and Distributors in preparing proposals, quotes, order forms, and License Agreements:

• Draft pricing for direct and distributor orders, including requests to the pricing team for custom quotes
• Prepare proposals and reports, including usage statistics and upsell opportunities
• Monitor open price requests and report status
• Store received pricing and proposals
• Enter new and renewal quotes into Orion and generate final Order Forms
• Coordinate creation, distribution, and acceptance of License Agreements

Engage in effective customer communication, including:

• Routine contact with distributors/customers
• Providing price quotes
• Renewal status reports and follow-up on outstanding orders
• Follow-up on inquiries/leads via Salesforce, phone, or mail

Assist in mailings, including:

• Preparing mailing lists and maintaining Salesforce contact groups
• Conducting email campaigns and tracking responses

Carry out calling campaigns for renewal follow-up and lead qualification, recording outcomes and providing feedback to the team.

Maintain accurate records of sales activities in Salesforce.

Prepare background materials for customer visits, exhibitions, and roadshows, collaborating with marketing.

Manage local marketing budgets and stock of marketing materials.

Assist in event setup and teardown, and prepare marketing materials.

Oversee customer subscriptions, pricing, and payment statuses, and monitor competitors’ resources.

Report on access issues and usage statistics.

Work with Credit Control and Sales Management on outstanding debts, reporting on payment statuses and assisting with collections.

Perform office support tasks such as ordering supplies, coordinating deliveries, and assisting with document preparation.

Provide coverage for other regions or positions as needed and perform any other reasonable duties.

Candidate Profile

• Experience in sales administration/support and/or inside sales
• Ability to work independently, prioritize, meet deadlines, and handle multiple tasks
• Proficiency in MS Office and familiarity with CRM systems like Salesforce (beneficial)
• Proactive, self-starter with a results-oriented attitude
• Excellent planning, organization, and attention to detail
• Service-oriented team player
• Fluent in English (written and spoken); additional languages, especially Eastern or Northern European, are a plus

Benefits

• Permanent employment from day one
• Hybrid work model with up to 3 days remote and flexible hours
• EU-wide work flexibility for up to 20 days annually
• 30 vacation days and an extra day off annually for volunteering
• Company pension scheme
• Development opportunities via LinkedIn Learning, language training, and other programs

Applicants may be required to attend onsite interviews at Wolters Kluwer offices.