Inside Sales Representative DACH

Nexeo Plastics; Stuttgart; Hybrid; EUR 48.000 - 64.000; Vollzeit

Zusammenfassung

Nexeo Plastics is seeking a proactive Inside Sales and Customer Service specialist to support the DACH region. You will manage existing accounts, re-engage past customers, process orders, and promote digital sales initiatives while collaborating with logistics, credit, and sales teams.

In this hybrid role, you will use Salesforce.com and SAP to monitor orders, forecast sales, and identify upsell opportunities, all while maintaining accurate records and delivering excellent customer experiences.

Qualifikationen

• Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
• 2–3 years of experience in customer service or inside sales.
• Native German and fluent English; additional European languages are a plus.
• Strong communication, organizational, and time-management skills.
• Experience with SAP, Salesforce.com, and Microsoft Office is an asset.

Aufgaben

• Process customer requests, quotes, and orders accurately and in a timely manner.
• Check orders against customer agreements and purchase orders.
• Respond to product inquiries, complaints, and issues with urgency and professionalism.
• Maintain proactive contact with current and former customers to rekindle relationships via phone, video calls, and occasional in‑person visits.
• Negotiate pricing and conditions; align customer needs with internal resources.
• Monitor order status, credit limits, shipments, and returns in coordination with logistics and credit departments.
• Forecast sales and manage account portfolios effectively.
• Identify upselling and cross‑selling opportunities to maximize growth.
• Collaborate with internal teams and external stakeholders for seamless service delivery.

Kenntnisse

Customer service

Inside sales

Account management

Communication

Team collaboration

Digital transformation

Ausbildung

Bachelor's degree in Business Administration/Marketing/Economics

Tools

Salesforce.com

SAP

Microsoft Office

Jobbeschreibung

This hybrid role combines customer service and inside sales responsibilities to support and grow the customer base in the DACH region. You will manage existing accounts, re-engage past customers, process orders, and promote digital sales initiatives. Collaboration with logistics, credit, and sales teams is essential to ensure excellent customer experience and business growth.

Key Responsibilities:

• Process customer requests, quotes, and orders accurately and in a timely manner.
• Check orders against customer agreements and purchase orders.
• Respond to product inquiries, complaints, and issues with urgency and professionalism.
• Maintain proactive contact with current and former customers to build and rekindle relationships via phone, video calls, and occasional in‑person visits.
• Negotiate pricing and conditions; align customer needs with internal resources.
• Monitor order status, credit limits, shipments, and returns in coordination with logistics and credit departments.
• Maintain accurate and updated records in Salesforce.com and ERP systems (SAP).
• Forecast sales and manage account portfolios effectively.
• Identify upselling and cross‑selling opportunities to maximize growth.
• Collaborate with internal teams and external stakeholders for seamless service delivery.
• Perform other duties as assigned

Requirements:

• Bachelor's degree in Business Administration, Marketing, Economics, or a related field (preferred).
• 2-3 years of experience in customer service or inside sales, preferably within the plastics industry.
• Native proficiency in German and fluency in English; additional European languages are a plus.
• Strong communication, organizational, and time management skills.
• Proficiency in Microsoft Office Suite; experience with SAP and Salesforce.com is an asset.
• Ability to work independently and as part of a team in a fast‑paced environment.
• High attention to detail, customer‑focused mindset, and adaptability to change.
• Willingness to engage in continuous learning and digital transformation initiatives.

Nexeo Plastics is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status and/or other legally protected characteristics.