Inside Sales Manager DACH

Fluke Reliability; Dortmund; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player in maintenance technologies is seeking a dynamic sales professional to focus on upselling and customer engagement across the DACH region. In this role, you will leverage your expertise to drive sales and revenue growth by managing customer relationships and identifying new business opportunities. Your fluency in both German and English will be essential for seamless communication with clients. Join a forward-thinking company where your contributions will directly impact customer satisfaction and business success.

Qualifikationen

• At least 4 years of experience in inside sales or telesales.
• Strong customer focus with upselling and account management skills.

Aufgaben

• Proactively engage with existing customers to identify upselling opportunities.
• Manage and renew Product Support Agreements for high customer satisfaction.

Kenntnisse

Upselling

Account Management

Lead Generation

Customer Relationship Management

Fluency in German

Fluency in English

Ausbildung

Degree in Engineering

Degree in Business

Tools

Salesforce

Oracle

Microsoft Office

Jobbeschreibung

Fluke Reliability is a leading manufacturer and solution provider of maintenance technologies. We offer a wide range of high-quality products, services, and training programs specifically tailored to the needs of maintenance professionals in the areas of shaft alignment, vibration analysis, and condition monitoring. Numerous manufacturing organizations around the world rely on us for the condition-based maintenance of rotary-driven equipment and for their plant reliability.

Job Summary

In this role, you will focus primarily on upselling activities (70%) to existing customers while also contributing to acquiring new customers (30%) across the DACH region. You will act as the main point of contact for customers with intensive phone / email engagement to drive sales and revenue. Your role will involve proactively managing customer relationships, identifying opportunities to expand sales with existing customers, and introducing the full Prüftechnik portfolio to new customers.

You will be responsible for qualifying leads, motivating customers to place orders, and meeting sales targets through proactive upselling, cross-selling, and customer expansion strategies.

Fluency in German and English is required to ensure seamless communication and collaboration.

Tasks & Responsibilities

Upselling to Pruftechnik Install Base (70%) :

• Proactively engage with existing customers to identify opportunities for upselling Prüftechnik products and services.
• Manage and renew recurring Product Support Agreements, ensuring high retention and customer satisfaction.
• Regularly communicate with opportunity contacts to drive bookings and revenue growth.
• Lead Generation & Prospecting : Proactively generate new business opportunities through outbound prospecting, cold calling, email campaigns, and social selling.
• Research and identify potential customers in target industries.
• Build and maintain a robust sales pipeline.
• Process and follow up on marketing and sales-qualified leads.
• Collaborate with Field Sales Key Account Management for upselling strategies.
• Manage the inquiries inbox and provide sales reports.
• Serve as the first point of contact for customer queries.
• Coordinate sales events and record feedback.

Operational Support :

• Collaborate with Order Management for smooth processing.
• Monitor hardware backlogs and update customers.

Qualifications

• Degree in Engineering, Business, or equivalent professional experience.
• At least 4 years of experience in inside sales, sales or telesales.
• Strong customer focus with upselling and account management skills.
• Fluency in German and English is mandatory.
• Experience with CRM systems (Salesforce) and Oracle.
• High energy, self-motivation, and ability to work independently.
• Strong commercial acumen and attention to detail.
• Proficiency in Microsoft Office suite.

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