Inside Sales Japanese Customers

Japanische IHK zu Düsseldorf e.V.; Düsseldorf; Hybrid; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading company in logistics is looking for an Inside Sales specialist to drive customer acquisition and manage existing accounts. The ideal candidate will have a solid background in business or logistics, strong communication skills in German, English, and Japanese, and a commitment to customer satisfaction. Enjoy a supportive and flexible work environment with excellent professional development opportunities and numerous perks for employees.

Leistungen

Professional Development

Attractive Working Conditions

Free Urban Sports Club membership

Bike leasing

Employee discounts

Referral bonus program

Qualifikationen

• Initial experience in customer service or inside sales, preferably in logistics.
• Excellent command of German, English, and Japanese.
• Strong understanding of Japanese culture and business etiquette.

Aufgaben

• Active acquisition of new customers and support through communication.
• Handling inquiries and conducting negotiations.
• Managing complaints and collaborating internally.

Kenntnisse

Communication

Teamwork

Customer-oriented mindset

Problem-solving

Commercial thinking

Ausbildung

Completed commercial apprenticeship

Relevant academic background in logistics or business

Tools

CRM system

Jobbeschreibung

Your Responsibilities for Inside Sales:
- Active acquisition of new customers and support of existing ones through regular telephone and written communication – including in Japanese, English, and German.
- Handling customer inquiries, including checking feasibility and profitability, creating offers, following up, and conducting negotiations.
- Managing complaints and escalations in case of service deviations or unmet customer requirements, with possible handover to specialist departments.
- Close collaboration and coordination with internal departments and international partners to ensure smooth operations and implementation of customer needs.
- Conducting and documenting price negotiations with subcontractors, coordinating local tenders to support the sales process.
- Maintaining and updating all relevant customer and order data in the CRM system to ensure effective handover of information to the Operations department.

Your Profile for Inside Sales:
- Completed commercial apprenticeship or relevant academic background, ideally with a focus on logistics or business.
- Initial experience in customer service or inside sales, preferably within the logistics industry.
- Strong communication and teamwork skills, with a customer-oriented mindset.
- Quick comprehension, solution-oriented approach, and a strong sense of commercial thinking.
- High level of resilience, reliability, and self-organization, with active involvement in continuous improvement processes.
- Excellent command of German, English, and Japanese, along with a strong understanding of Japanese culture and business etiquette.

Why Yusen Logistics?

To Support Your Individual Needs – Whether you aim to lead a healthy lifestyle, have enough time for yourself and others, or further develop your skills – we offer a wide range of location-specific benefits:

• Professional Development: Regular feedback and development discussions, targeted support through high-quality training, and access to our self-learning platform.
• Attractive Working Conditions: 39-hour workweek, 30 days of vacation, flexible home office options (2–3 days per week), company pension scheme, and financial contributions to capital-forming benefits.
• Additional Perks: Free parking, free Urban Sports Club membership, bike leasing, employee discounts, referral bonus program, and much more.
• Supportive Work Environment: Free beverages and a respectful, family-like atmosphere. Works council and representation for employees with disabilities are always there for you.