Information Technology Support Technician

Sharp Brains; Kassel; Vor Ort; EUR 40.000 - 65.000; Teilzeit

Zusammenfassung

A leading company in IT solutions is seeking a Desktop Support Engineer for a freelance contract role based on-site in Kassel, Germany. The successful candidate will support desktop environments, provide fault diagnosis and resolution, and maintain optimal hardware and software performance. Prior experience in IT support, particularly in Windows environments, and good communication skills in both English and German are essential for this position.

Qualifikationen

• More than 3 years of experience in IT Support.
• Basic knowledge of the Mac operating system.
• Experience in installing, upgrading, and troubleshooting Windows OS.

Aufgaben

• Provide Break Fix, fault diagnosis, and resolution.
• Support and troubleshoot Windows 10 and other desktop applications.
• Maintain ticket updates for all reported incidents.

Kenntnisse

Fault Diagnosis

Windows Support

Networking

Jobbeschreibung

Role Type : Backfill (Backup of our primary engineer)

Working Days : On-Demand

Contract duration : 1 year (extendable)

Contract Type : Freelance / B2B contract

Experience Required : More than 3 years as IT Support.

Site Address : Kassel, Germany. (On-Site)

Languages required : English (B2), German (B2 to C1).

Responsibilities : -

• Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
• Providing fault analysis to customers’ various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
• Ideal candidate should have 3-4 Years’ experience in Windows Desktop support.
• Provide first / second-level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of the Mac operating system, to support Apple pc users.
• Install, upgrade, support, and troubleshoot printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio / Visual, Smart Devices, and Telecoms.