Information Technology Support Specialist

SISL Global; Heddert; Vor Ort; EUR 40.000 - 56.000; Vollzeit

Zusammenfassung

SISL Global is seeking an L2 Desktop Support Technician in Germany to provide advanced end-user support and troubleshooting. You will maintain hardware/software systems, assist with network connectivity, and ensure high user satisfaction.

The role involves resolving complex issues, mentoring junior technicians, and ensuring IT security compliance. Strong Windows/Mac knowledge and AD experience are required.

Qualifikationen

• Associate's or bachelor’s degree in IT or related field, or equivalent experience.
• 2–4 years in desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite.
• Experience with Active Directory, group policies, and user accounts.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, Network+, or MCSD.

Aufgaben

• Provide second-level technical support for desktop/laptop hardware, software, and peripherals.
• Diagnose and resolve advanced issues escalated from L1 support.
• Install, configure, and update operating systems and applications.
• Perform root cause analysis and develop solutions.
• Troubleshoot Windows and Mac issues.
• Assist with LAN/WAN, Wi-Fi, and VPN connectivity.
• Collaborate with IT on projects, upgrades, and implementations.
• Maintain records in the ticketing system.
• Provide remote support for remote workers and field staff.
• Train and mentor junior technicians.
• Ensure IT security policies and best practices.
• Perform routine maintenance and inspections.
• Build relationships with end users and ensure satisfaction.

Kenntnisse

Problem-solving

Analytical skills

Communication

Interpersonal skills

Teamwork

Independent work

Ausbildung

IT degree or related field

Tools

Active Directory

Group Policies

Remote desktop tools

Microsoft Office Suite

IT ticketing system

Jobbeschreibung

The L2 Desktop Support Technician is responsible for providing advanced technical support and

troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.

Key Responsibilities:

• Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Diagnose and resolve advanced technical issues escalated from the L1 support team.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of windows and mac computers
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment
• Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

• Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support