Information Technology Specialist (CUSTSPT) NF-04

U.S. Army; Sembach; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

The U.S. Army is seeking an IT support specialist to deliver services at the Garrison Support Element in Sembach, Germany. In this role, you will install, configure, and troubleshoot IT systems while providing training to users. This position offers hands-on experience in a dynamic environment with opportunities for further professional development.

Qualifikationen

• Work experience or training in a full range of IT customer support.
• Skills in installing, configuring, and troubleshooting hardware/software.
• Ability to present training and assist customers.

Aufgaben

• Delivering full range of IT customer support services.
• Preparing manuals and operating procedures.
• Evaluating methods and making recommendations for improvements.

Kenntnisse

IT customer support

installation

troubleshooting

upgrading hardware/software

customer training

Ausbildung

Graduate education in IT fields

24 semester hours in computer science or related fields

Jobbeschreibung

This position is located at US Army Installation Management Command- Europe G9 Library Garrison Support Element, Sembach, Germany.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Duties

• Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
• Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems.
• Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
• Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate.
• Applies information security and information assurance policy, principles and practices.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.
• This position may require a health screening. Immunizations may be required as a condition of employment for the health and safety of those in the facility.
• Some travel may required for this position- travel to other garrisons within Europe.

Qualifications
Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:
1. Participating in the planning and delivery of a full range of IT customer support services;
2. Installing, configuring, upgrading and trouble shooting hardware and software components;
3. Presenting formal and informal training and assistance to customers;
4. Reporting, responding to, and resolving customer requests.

-OR-

Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks

Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.