Information Technology Service Management Consultant

Adaptavist; Stuttgart; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global technology firm in Stuttgart is seeking an ITSM Technical Consultant to craft service solutions using Jira Service Management and other Atlassian tools. The role involves consulting, configuring advanced ITSM solutions, and implementing ITIL processes. Candidates should be proficient in German and English, with a passion for client engagement and innovative problem-solving. This position supports a flexible, remote-first work environment with a commitment to diversity and inclusion.

Leistungen

Flexible work environment

Diversity and inclusion commitment

Opportunities for growth

Qualifikationen

• Proven consulting experience focused on the Atlassian toolset.
• Ability to lead customer engagements autonomously.
• Experience in configuring advanced ITSM solutions.

Aufgaben

• Consult clients and analyze requirements leveraging ITSM expertise.
• Configure Atlassian solutions including request types and workflows.
• Implement core ITIL processes such as incident and change management.

Kenntnisse

Consultancy

German proficiency

English proficiency

Communication skills

ITIL framework knowledge

Client relationship management

Problem-solving

Tools

Jira Service Management

Opsgenie

REST APIs

Jobbeschreibung

About The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine teamwork, technology, and processes to help businesses be better today and tomorrow. We deliver enterprise software, tailored solutions, and quality services across ecosystems including Atlassian, AWS, Slack, GitLab, monday.com and more. We make change happen from anywhere.

What we offer

We work in a trusting, flexible, remote-first environment, so work fits around your life. Read our full list of benefits.

The role

Picture yourself as the architect who makes IT sing. As our ITSM Technical Consultant, you will craft smart service solutions with Jira Service Management, Assets, Assets Data Manager and Opsgenie, and then expand to new platforms as we grow. Your week will mix discovery calls, whiteboard sessions, and deep configuration work. You may sketch an integration that saves hours on every ticket, or draft a proposal that wins the client’s trust before the project begins. You will steer each engagement from first hello to final success meeting, build honest relationships, and refine our playbook for sharper tomorrow’s work. If you want autonomy, variety, and the thrill of turning messy processes into smooth flows, this is your playground.

What you’ll be doing

ESM / ITSM Solution

• Consultancy
• Collaborate with clients to gather and analyze requirements, leveraging expertise in ITSM and Atlassian products to propose tailored solutions. Act as a trusted advisor on ITSM and ESM best practices using the ITIL framework.
• Develop high-level architecture and delivery approaches, adapting solutions to fit the client’s needs. Configure advanced technical solutions to meet specific requirements, such as Asset Management, system integrations, and task automation.
• Support the development of the practice through internal initiatives, upskilling, and expanding expertise into emerging products such as ServiceNow.
• Support pre-sales activities by defining scope, providing estimates, and contributing to high-level solution design. Travel to client sites for key meetings and events as required.

Solution Implementation and Delivery

• Configure Atlassian solutions, including portals, request types, workflows, automation, asset schemas, and API connectors.
• Implement core ITIL processes such as service requests, incident management, change management, and problem management.
• Implement more advanced ITSM systems, focusing on asset management or event and incident management using tools like Opsgenie and Assets. Integrate Atlassian products with other systems via REST APIs. Occasionally manage migrations as part of larger implementation projects.

Essential

• German and English proficiency is a must.
• Proven consulting experience with a strong focus on the Atlassian toolset. Ability to autonomously lead engagements, drive customer relationships, and deliver high-quality solutions.
• Ability to adapt to evolving business and technology landscapes, embracing new tools and practices as the role progresses. Knowledge of ITIL and its application in ITSM and ESM.
• Ability to effectively communicate with stakeholders and present solutions. Experience supporting pre-sales, particularly in early sales cycle stages and fixed-price packaged offerings.
• Ability to thrive in a consulting environment, contributing to business development, securing contracts, and ensuring billability through efficient time management.
• An innovative and creative mindset to develop new solutions and offerings. Team player with strong collaboration skills.

Desirable

• Experience with web integration using REST APIs. Scripting experience with Groovy or Python.
• Pre-sales experience and experience with requirements gathering and analysis.
• Experience in a fast-paced, fast-growth tech startup environment.
• Understanding of non-functional requirements for scalability, availability, and security.

Not ticking every box?

That’s totally okay. We’re committed to diversity and inclusion. If you’re passionate about this role and eager to learn and grow, we encourage you to apply even if you don’t meet every listed requirement.

What to expect

We provide guidance on interviewing to help alleviate pre-interview anxieties. You’ll find information to help you prepare for an interview at TAG, and access to Equal Opportunities information.

Equal opportunities

We are committed to promoting a diverse and inclusive community. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, or civil partnership status. Our policies support staff from all backgrounds. If you have questions, please ask us.

Check out our WORK180 page and our Flexa page. We look forward to your application!