Information Technology Manager

Swan iT Recruitment; Hamburg; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking an IT Manager to oversee IT operations and ensure system security and performance. This role involves collaborating with leadership to align IT strategies with business goals, managing budgets, and optimizing service delivery. The ideal candidate will possess a strong background in IT infrastructure management, cybersecurity, and IT service management frameworks. This dynamic position offers the chance to lead improvements in IT services and vendor relationships, making a significant impact on the organization’s digital transformation journey. If you are a proactive leader with a passion for technology and continuous improvement, this opportunity is perfect for you.

Qualifikationen

• 5+ years of experience in IT infrastructure and operations.
• Fluency in German and English is essential.

Aufgaben

• Manage IT operations, data centers, and cloud environments.
• Oversee IT service management processes and ensure compliance.
• Coordinate between internal teams and external service providers.

Kenntnisse

IT infrastructure management

IT service management frameworks (e.g., ITIL)

cybersecurity

data protection

IT budgeting

cloud and virtualization

networking

monitoring and automation tools

Ausbildung

Degree in Information Technology

Degree in Business Informatics

Jobbeschreibung

Our partner is a leading provider of SAP-based solutions dedicated to the digitalization of business processes in the liquid logistics sector. As part of their strategic evolution, IT services have been outsourced to a third-party provider. Additionally, our partner plans to expand its offering with Software-as-a-Service (SaaS) solutions for selected products.

Position Overview :

The IT Manager plays a pivotal role in ensuring the availability, performance, and security of IT systems and services. This includes overseeing IT operations, data centers, cloud environments, and service management processes, while acting as the primary liaison between internal stakeholders and external IT service providers.

Key Responsibilities

• Collaborate with senior leadership to align IT strategy with business goals and future requirements
• Plan, manage, and optimize IT budgets to ensure cost-effective operations
• Oversee IT service management processes including incident, problem, and change management
• Coordinate between internal teams and the external service provider to resolve issues and improve services
• Ensure compliance with industry standards and security frameworks such as ISO 27001 and GDPR
• Manage IT risk assessments, disaster recovery, and business continuity planning
• Define and monitor performance metrics and KPIs for service providers, conducting regular performance reviews
• Manage vendor relationships, ensuring effective service delivery and contractual compliance
• Serve as the primary point of contact for IT matters between the business and the external provider
• Identify and implement service improvements and cost optimization initiatives
• Negotiate contracts and manage service agreement renewals in alignment with business needs
• Evaluate and challenge the architecture and solutions delivered by the managed service provider, ensuring alignment with scalability, security, and business requirements

Your Profile

Technical Skills :

• Strong background in IT infrastructure management, including networking, cloud, and virtualization
• Proven experience in IT service management frameworks (e.g., ITIL) and operations best practices
• Proficiency in cybersecurity, data protection, and regulatory compliance
• Familiarity with monitoring and automation tools for IT operations
• Competence in IT budgeting and financial planning
• Ability to critically assess and improve IT architectures and solutions

Soft Skills :

• Strong leadership and team management capabilities
• Excellent problem-solving and decision-making skills
• Ability to communicate technical concepts to non-technical stakeholders
• Skilled in conflict resolution and vendor negotiation
• Organized, solution-oriented, and proactive in planning and execution
• Strong interpersonal and stakeholder engagement skills
• Positive attitude with a drive for continuous improvement and results

Qualifications :

• Degree in Information Technology, Business Informatics, or a comparable field
• Approximately 5 years of experience in IT infrastructure and operations
• Fluency in German and English is essential