Information Technology Delivery Manager

Creative Dock Group; Essen; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A leading company in the eCommerce sector is looking for an IT and Data Strategy Lead. This role demands leadership of a multi-disciplinary team, developing the IT roadmap while collaborating closely with enterprise stakeholders to ensure webshop performance. Ideal candidates will have significant experience in IT leadership and strong knowledge of eCommerce platforms like Salesforce Commerce Cloud.

Qualifikationen

• 5+ years in IT leadership with exposure to German enterprise IT.
• Experience in eCommerce tech delivery, cross-functional team leadership.
• Strong understanding of platform architecture and systems integration.

Aufgaben

• Define and drive a scalable IT roadmap for webshop.
• Lead and develop cross-functional data and tech team.
• Ensure smooth collaboration with enterprise IT stakeholders.

Kenntnisse

Leadership

Communication

Problem Solving

Prioritization

Team Collaboration

Technical Understanding

Ausbildung

Degree in Computer Science or related field

Tools

Salesforce Commerce Cloud

Jira

Confluence

Google Tag Manager

AWS

Azure

Jobbeschreibung

To lead the IT and data strategy for the clients webshop project, ensuring smooth collaboration with enterprise IT stakeholders, effective prioritisation and execution of technical initiatives, and high performance of the cross-functional delivery team (data, dev, CRM). The role combines strategic planning with hands-on problem solving and people leadership in a fast-paced eCommerce environment.

KEY RESPONSIBILITIES

• Tech & Data Strategy :
• Define and drive a scalable IT and data roadmap aligned with business goals and webshop performance targets.
• Lead and develop a cross-functional team of data scientists, data engineers, frontend developers, and CRM specialists.
• Enterprise IT Collaboration :
• Translate project needs into actionable tasks for central IT teams and coordinate implementation via platforms like Salesforce Commerce Cloud.
• Provide guidance or hands-on support on topics like webshop infrastructure, integrations, and data exchange between Commerce Cloud and Marketing Cloud; support a variety of eCommerce platform ecosystems.
• Solve technical issues directly or coordinate solutions across the team; ensure QA processes are in place and effective.
• Ensure the webshop supports analytics, tracking, CRO, and MarTech tool integrations (e.g., tag managers, BI dashboards).
• Workflow & Tools Implementation :
• Facilitate smooth usage of tools like Jira, Confluence, and help onboard non-technical stakeholders.
• Hands-On Technical Delivery :
• Take initiative in critical technical topics and tools where required, or guide team members to execute effectively.
• Cross-Functional Communication :
• Maintain strong alignment between tech, marketing, business, and corporate IT stakeholders; communicate blockers, timelines, and risks clearly.

EDUCATION

COURSES / KNOWLEDGE

Degree in Computer Science, Engineering, Business Informatics or related field preferred.

LANGUAGE

LEVEL

fluent

German

fluent

HARD SKILLS

Strong understanding of Salesforce Commerce Cloud and / or other major eCommerce platforms, such as :

• Shopify Plus
• SAP Commerce (Hybris)
• BigCommerce
• CommerceTools
• WooCommerce (for integrations or frontend use cases)
• Custom-built headless or microservice architectures

Knowledge of data integration, database architecture, and cloud environments (e.g., AWS, Azure)

Familiarity with MarTech tools such as Google Tag Manager, Google Analytics, Segment, Adobe Analytics

Experience with workflow and collaboration tools like Jira and Confluence

Understanding of CRO concepts, A / B testing workflows, and technical enablement for experimentation

Basic scripting or data querying (e.g., SQL, Python) is a plus

SOFT SKILLS

Strong leadership and mentoring capability

Clear communicator across business and technical audiences

Excellent prioritisation and delegation skills

Hands-on and proactive problem solver

Comfortable in fast-paced, high-stakes environments

High ownership and accountability

EXPERIENCE

CHARACTERISTICS

5+ years in IT leadership

Ideally with exposure to German corporate / enterprise IT

Previous experience in eCommerce tech delivery

Strong knowledge of platform architecture and systems integration

Proven track record of cross-functional team leadership

Includes developers, data teams, CRM and frontend specialists

Project ownership in MarTech and analytics

Includes CRO strategies, tracking, and tool enablement initiatives