Industriekaufmann Customer Support (m / w / d)

Orizon Holding GmbH; Villingen-Schwenningen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A forward-thinking company in the plastics industry is seeking an Industrial Clerk for Customer Support. This role offers the opportunity for temporary agency work with the potential for permanent employment. You will manage customer accounts, analyze orders, and ensure data integrity while collaborating with various teams. With a supportive work environment and excellent benefits, including up to 30 days of annual leave and special gross payments for long-term employment, this is an ideal position for those looking to advance their careers in a dynamic setting. Join a top personnel service provider and find your place with us!

Leistungen

Attractive working environment

Employee benefit program Orizon PlusPunkte

Up to 30 days of annual leave

Special gross payments for long-term employment

Monthly contribution to company pension scheme

Vouchers for weddings or births/adoption

Annual special payments depending on length of service

Regular salary adjustments following tariff negotiations

Qualifikationen

• Completed vocational training as an industrial clerk.
• At least 5 years of experience in customer support.

Aufgaben

• Manage order backlog for customer accounts according to established procedures.
• Create and issue invoices, manage credit notes, and generate reports.

Kenntnisse

Customer Support

Supply Chain Management

SAP (ECC or S/4HANA)

MS Office (Excel, PowerPoint)

Fluent in German

Fluent in English

Ausbildung

Vocational Training as an Industrial Clerk

Further Education as an Industrial Business Administrator

Tools

SAP

MS Office

Jobbeschreibung

Benefits and Employee Perks

• Attractive working environment with good prospects
• Wage according to iGZ / DGB tariff plus industry supplements
• Personal support and qualified advice
• Employee benefit program Orizon PlusPunkte
• Up to 30 days of annual leave
• Special gross payments for long-term employment up to €2,000
• Vouchers worth €20 for weddings or the birth/adoption of a child
• After probation, a monthly contribution of €25 to company pension scheme

The occupational health center is available to help with illnesses—regardless of whether they occur during or outside working hours.

• Special leave for special occasions (e.g., wife/partner giving birth, marriage, civil partnership registration, civic duties like jury service or elections)
• Increasing holiday entitlement up to 30 days per year
• Annual special payments up to over €800 (depending on length of service)
• Regular salary adjustments following tariff negotiations

As an Orizon Employee

• You can register for our employee offers, which include attractive discounts at many renowned companies through partnerships with 'corporate benefits' and 'FutureBens' (focused on sustainable companies). All you need is available in our Orizon Connect App.

Your Future Workplace

For our client in the plastics industry, we are seeking an Industrial Clerk Customer Support (m/w/d) for temporary agency work with the possibility of permanent employment, starting as soon as possible.

Your Responsibilities

• Manage order backlog for a specific number of customer accounts according to established procedures, rules, work practices, and guidelines, including compliance with trade regulations
• Analyze and input customer orders, forecasts, and retrieve data into systems, ensuring data integrity (prices, sales conditions, MOQs, lead times, etc.). Collaborate with demand planners, sales teams, and customers to understand demand trends when needed
• Integrate and execute customer-specific instructions (packaging, shipping calendar, etc.). Confirm orders and delivery dates
• Create and issue invoices, manage credit notes
• Generate reports as needed, support and participate in operational meetings with customers
• Build and maintain close relationships with customers, sales teams, production sites, and supply chain organization. Communicate with all involved parties as necessary
• Provide information for contracts, e.g., logistics parameters and workflows
• Completed vocational training as an industrial clerk (m/w/d)
• Further education as an industrial business administrator (m/w/d)
• At least 5 years of experience in customer support or commercial support in an international environment
• Advanced knowledge in supply chain management
• SAP skills (ECC or S/4HANA), IBP knowledge is advantageous
• Advanced skills in MS Office (Excel, PowerPoint)
• Fluent in German and English; additional languages are a plus

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Orizon is one of the top fifteen personnel service providers in Germany. As a market leader for the German Mittelstand, we place and Vermitteln specialists and managers across all fields at renowned companies. Find your place with us!