Incident Manager (m/f/x)

Scalable Capital; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Flexible vacation policy

Education budget for development

Free German language classes

International relocation support

50% contribution for Jobticket

Discounted sports activities

Complimentary subscription to PRIME+ Broker

Zusammenfassung

A leading fintech company in Berlin is seeking an Incident Manager to coordinate incident management processes across departments. The ideal candidate will have a technical degree, strong IT operations knowledge, and an agile mindset. This role involves managing major incidents, establishing quality improvement measures, and communicating with management. You will join a diverse team in a fast-growing firm and enjoy an attractive compensation package while contributing to innovative financial solutions.

Qualifikationen

• Successful completion of a technical degree or comparable further training.
• Knowledge of IT production and IT operations in a bank.
• Strong agile mindset and willingness to work cooperatively.
• Customer, solution and service orientation.
• Willingness to participate in on-call duty.
• Very good written and spoken German and English.

Aufgaben

• Coordinate cooperation between departments in incident management.
• Design and orchestrate incident operations processes.
• Establish and follow up on quality improvement measures.
• Act as manager on duty in serious disruptions.
• Communicate and report to management.

Kenntnisse

IT production knowledge

IT operations experience

Agile mindset

Customer orientation

Analytical skills

Communication skills

Teamwork

Service orientation

Ausbildung

Technical degree or comparable training

Jobbeschreibung

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest in stocks, ETFs, cryptocurrencies, and derivatives, and to set up savings plans. Scalable Wealth – a digital wealth‑management service – offers clients professional investment in ETF portfolios and is also adopted as a white‑label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers a dedicated exchange for retail investors. Over one million clients have entrusted more than €30 billion to the platform. Founded in 2014, we now employ over 700 people across Munich, Berlin, Vienna, Milan and London, working on a new generation of financial services.

Job Title

Incident Manager

Job Description

• Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management
• Designing, managing, monitoring and orchestrating incident operations processes – including across multiple departments
• Establishing and following up on quality improvement measures (service improvement process, CIP)
• Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses
• Targeted communication and reports to management

Qualifications

• Successful completion of a technical degree or comparable further training
• Knowledge of IT production and IT operations in a bank and familiarity with ITIL standards, ideally proven by ITIL certificates
• Strong agile mindset and willingness to work cooperatively, including in interdisciplinary teams
• Customer, solution and service orientation paired with conceptual, analytical and communication skills
• Willingness to participate in on‑call duty to quickly resolve disruptions within the scope of the role
• Very good written and spoken German and English

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities
• Be productive with the latest hardware and tools
• Learn and grow by joining our in‑house knowledge sharing or career development sessions and spending your individual Education Budget
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required
• Flexible vacation policy and the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50 % for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club

Seniority level

Mid‑Senior level

Employment type

Full‑time

Industry

Banking