Import & Export Operations - Customer Service Executive (Swiss Office / Baar)

Seagull SA; Baar; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading company in Freight Forwarding and Logistics seeks an Operations all-rounder for their Baar office. The successful candidate will manage import/export transactions, customer service tasks, and documentation management while developing career skills in a dynamic environment. This role offers a clear career progression within a global organization.

Qualifikationen

• Experience in the Freight Forwarding industry, specifically in import & export operations.
• Ability to work under pressure.
• Strong organizational and prioritization skills.

Aufgaben

• Manage daily operations in imports/exports and customer service.
• Handle documentation management and freight booking coordination.
• Support day-to-day operations to meet customer requirements.

Kenntnisse

Excellent use of the Internet

Proficient in Microsoft Office applications

Excellent oral and written communication skills

Fluency in English, German, or other languages

Ausbildung

High School Diploma

Bachelor's degree in Transport, Logistics, or Accounting

Jobbeschreibung

We are currently looking for a good Operations all-rounder to be responsible for the daily operations in both Imports / Exports & Customer Service in our office in Baar / Switzerland.

We are a dynamic and progressive organisation in Freight Forwarding and Logistics with more than 120 employees, who pride themselves on their effectiveness and professionalism. Our network of offices in Greece, Switzerland, United Kingdom, Kenya, and Bulgaria enables us to have a strong presence and prestigious partnerships worldwide, providing our customers with outstanding service levels.

You will be responsible for accurate and complete records of all import and export transactions, working directly with internal and external customers, including documentation management, freight booking coordination, and payment of vendors / freight forwarders.

As part of a friendly team, you will have the opportunity to develop your skills and experience, with a clear future career path within a rapidly expanding global company.

Our core working hours are:

Monday-Friday from 8:30 a.m. to 5:30 p.m.

Time allocated for lunch: 1 hour

Overall weekly hours (excluding lunch): 40 hours

Short Job Description :

• Customer Service
• Communication with Prospective Customers
• Market Research for Suppliers
• Filing and Reporting
• Invoice Handling – Audit Control
• Import – Export Handling / Ocean, Road, and Air Transportation
• Documentation & Follow-up of Customs Procedures
• Follow-up for Nominated Shipments
• Booking Procedures with Carriers and Truckers

Full Job Description :

• Import / Export Pre-advise / Pre-alert Handling
• Arrival Confirmation / Export Bill of Lading
• Generating Invoices
• Demurrage / Storage Management
• Arrangement of Deliveries and Pickups
• Transfer of Files to Brokerage
• Customer Service for internal bookings, documentation, and routing of shipments
• Informing management of department progress and requirements
• Reviewing all documents
• Supporting day-to-day import and export operations to meet customer requirements
• Communicating with vendors domestically and internationally
• Ensuring files contain all necessary document copies in proper sequence
• Tracing shipments through transit points to final destination and advising customer service as needed

Skills required :

• Excellent use of the Internet
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint); ECDL Core Certificate
• Excellent oral and written communication skills
• Fluency in English, German, or other languages
• High School Diploma

Skills desired :

• Bachelor's degree in Transport, Logistics, or Accounting
• Experience in the Freight Forwarding industry, specifically in import & export operations

Personal Qualities :

• Adaptability
• Hardworking
• Customer service skills
• Multitasking ability
• Teamwork skills
• Research responsibility

Qualifications Required :

• Ability to work under pressure
• Strong organizational and prioritization skills

Qualifications we will undertake :

• Enthusiasm
• Self-motivation
• Quick learning ability

You may send your C.V. directly to our HR department via email.