Implementation Engineer

Optibus; Deutschland; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading transportation technology firm is seeking an Implementation Engineer to join their global Customer Success team. This role involves onboarding new clients, building strong relationships, and ensuring successful implementation of the Optibus platform. An ideal candidate will have experience in client-facing roles within SaaS, excellent communication skills in English and Spanish, and adaptability in a fast-paced environment. Join a company committed to inclusive hiring practices and innovation in public transportation.

Qualifikationen

• Proven experience and measurable success in client-facing roles within SaaS.
• Strong track record of building relationships within client portfolios.
• Experience managing time-based projects with strong prioritization skills.

Aufgaben

• Act as a trusted advisor regarding the usage of Optibus products.
• Ensure mutual goals are accomplished on time and risks are mitigated.
• Responsible for ensuring the implementation cycle is followed.

Kenntnisse

Client-facing experience in SaaS

Relationship building

Project management

Excellent communication skills

Jobbeschreibung

About Optibus :

Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 350+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike.

About the position :

We are looking for an Implementation Engineer to join our global Customer Success team based in Madrid. This person will play a key role in onboarding new clients and supporting them in achieving their desired value from the Optibus platform and products. Operating within a global team but alongside regionally-focused Implementation Engineers, Customer Success Managers, and Project Managers, this person will report to the local Head of Implementation, ensuring our local portfolio of clients reaches the initial value they seek and training them on the Optibus suite of products.

Responsibilities :

• Relationship building :

This person will act as a trusted advisor regarding the usage of Optibus products, building strong relationships with clients, users, and internal decision makers to ensure client satisfaction and success.

• Client Mapping :

Understanding and managing clients' organizational structures to ensure mutual goals are accomplished on time, risks are mitigated, and issues are addressed.

• Project Management :

Working alongside the PMO, responsible for ensuring the implementation cycle is followed in a timely and effective manner, adhering to the project scope established during onboarding.

• Voice of the Customer :

Acting as an ambassador for Optibus within client organizations and representing clients within Optibus by collecting and analyzing feedback, managing escalations with technical teams, etc.

• Preference Gathering and Configuration :

Collaborating closely with clients and internal teams including Project Managers, R&D, Product, and Solutions Architects to define requirements and translate them into platform configurations.

Requirements :

• Please submit your CV in English for consideration.
• Proven experience and measurable success in client-facing roles within SaaS, ideally in vertical markets, with B2B and/or B2G experience.
• Strong track record of building relationships within client portfolios, working with both technical and non-technical teams.
• Experience managing time-based projects with strong prioritization skills.
• Excellent verbal and written communication skills in English and Spanish; proficiency in German, Portuguese, or Italian is desirable.
• Adaptability in fast-paced startup or scale-up environments.
• Nice to have: experience in transit, public transportation, CAD/AVL, and/or ITS.

Optibus is proud to be an equal opportunity employer. We hire talented individuals regardless of gender, race, ethnicity, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by law. We are committed to providing an inclusive and accessible interview process and will provide reasonable accommodations for candidates in need.

Interview process :

• Initial screening with Talent Acquisition team
• Manager interview with Team Lead
• CS Leader interview with Head of Implementation
• Panel presentation with Team Lead, Head of Implementation, and Global Director of Implementation
• HR call
• References check
• Offer