Implementation & Customer Success Manager (EMEA) (m/f/d)

Cula Technologies; Potsdam; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Cula Technologies in Potsdam is seeking an Implementation & Customer Success Manager for the EMEA region. You will lead onboarding projects, configure the Cula platform, and deliver on-site or remote training for new customers.

You will use AI tools to assist, handle German and English inquiries, and create helpful content. You will manage multiple onboardings in parallel while ensuring long-term customer success and high-quality service.

Qualifications

• Experience in onboarding, implementation, support, or customer success for a SaaS product.
• Curious about technology and comfortable using AI as a co-pilot.
• Strong project management and multi‑onboarding capability.
• Fluency in German and English.

Responsibilities

• Own onboarding projects end‑to‑end for new EMEA customers: kickoff calls, understand processes, review documentation, configure the platform, and deliver on‑site training.
• Use AI tools as a technical co-pilot, set up integrations, and handle configuration questions with AI support.
• Be the first point of contact for EMEA customer support in German and English, resolving issues and escalating when needed.
• Build and maintain help content for self‑service support.
• Support account health through regular check‑ins, with hands‑on onboarding taking priority.

Skills

Customer onboarding

Project management

Cross-cultural communication

German language

English language

Zendesk

Tools

Zendesk

Job description

Cula builds the digital infrastructure for the global carbon removal industry. Our software helps facilities run more efficiently, track operations in real time, and generate verifiable carbon removal certificates. By connecting operators with certifiers, verifiers, and financiers, we make carbon removal transparent, trusted, and scalable.

We're a growing team based in Potsdam/Berlin with remote members across Europe, North America, and the APAC region. We're makers at heart, focused on building high-quality software, delivering a best-in-class customer experience, and solving the real-world challenges our customers face every day. We believe that doing this well will help the carbon removal industry scale to the level the planet needs.

Why this role

You're great at guiding customers from "we just bought this" to "we can't imagine working without it." This can become technical at times, but don't worry if you haven't written a line of code outside of a hobby project or academia. What matters is that you're curious about how things work, and you're not afraid to lean on AI tools to close the gap. As our first dedicated Implementation & Customer Success Manager in EMEA, you'll own the onboarding journey for our regional customers, from kickoff to long-term success.

What you'll do

• Own onboarding projects end-to-end for new EMEA customers: kickoff calls, understanding their process and reviewing project documentation (like monitoring plans and lifecycle assessments), configuring the Cula platform, and delivering on-site training.
• Use AI tools as your technical co-pilot, set up integrations, put together simple scripts, and work through configuration questions with AI handling the technical heavy lifting alongside you.
• Be the friendly first point of contact for EMEA customer support requests, in German and English, resolving what you can and looping in the right people for the trickier technical cases.
• Build and maintain help content so customers can solve common questions themselves.
• Support account health through regular check-ins, this is a smaller part of the role; most of your time goes to hands-on onboarding and support.

What you bring

• Experience in customer onboarding, implementation, support, or customer success for a SaaS product.
• Comfortable with technology and genuinely curious about it, you don't need a technical background, but you're the kind of person who digs in, watches a tutorial, or works with AI until you've figured it out.
• Strong project management instincts: you can run several onboardings in parallel without dropping the ball.
• Excellent cross-cultural communication skills; fluency in German and English.
• A genuine interest in mitigating climate change, you want your work to matter.
• Bonus: experience with tools like Zendesk, or exposure to climate tech or carbon removal.

What we offer

• Work alongside one of the most skilled software engineering teams in climate.
• A team that cares deeply about the mission and each other.
• High ownership from day one: you drive outcomes, not just tasks.
• An execution-focused culture where speed and quality go hand in hand.
• Direct exposure to customers and facilities shaping the future of climate tech.

We hire for talent and drive, not checkboxes. If this role excites you but you don't meet every single requirement, we still want to hear from you.

Cula is committed to building a diverse team. In line with the German General Equal Treatment Act (AGG) and applicable EU law, we particularly encourage applications from candidates who identify as non-male, to help us balance gender representation at our company.