Customer Strategy & Operations Intern (f/m/x)

Tanso; München; Hybrid; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Hybrid working model

EGYM Wellpass access

Exclusive discounts on brands

Job summary

Tanso is seeking a Customer Strategy & Operations Intern to help build a scalable Customer Success organisation. You will learn the platform deeply, automate workflows, and shape onboarding, adoption and growth for European industry customers.

Fluent English and German are required, and you should be based in Munich or willing to relocate. The role offers a hybrid working model and opportunities to contribute to AI-powered processes and data-driven improvements.

Qualifications

• Confident use of LLM-based tools.
• Experience with no-code/low-code automation platforms.
• Proven track record in fast-paced environment, ideally in a start-up or scale-up.
• Business-fluent English and German, both written and spoken.
• Based in Munich or willing to relocate.

Responsibilities

• Shape our Growth: Contribute ideas to the development of our Customer Success organisation as we scale in Europe.
• Product Expertise: Build in-depth knowledge of the Tanso platform to help customers master carbon accounting and ESG data management.
• Automation & AI: Contribute to AI-powered tools and CRM automations using no-code/low-code platforms to improve the customer experience.
• Process Engineering: Design and refine scalable Customer Success processes with playbooks and templates.
• Customer Enablement: Support onboarding sessions and trainings so customers use the platform independently.
• Data-Driven Insights: Consolidate data to identify friction points along the customer journey and translate into improvements.
• Operational Ownership: Own tasks and identify opportunities to improve workflows.

Skills

LLM-based tools

No-code/low-code automation

Fast-paced environment

English & German fluency

Tools

HubSpot

Intercom

Job description

Become part of Tanso and decarbonize industries with us.

What if the impact of your role extended beyond a job title?

Not through marketing spin. Not through vague "purpose-driven" messaging. But through software that helps industrial companies understand, manage and actively reduce their environmental impact.

That's what Tanso is building. And it's one of the reasons people join us.

Why Tanso?

• Take Action in a Fast-Moving, High-Impact Environment. We move fast on sustainability because the urgency is real. That means decisions that matter, transparent processes, and the agility to navigate change.
• Challenge & Grow Through Ownership. Take ownership immediately, build expertise through hands-on experience, and leverage every available resource to achieve outsized impact.
• Foster Trust with Mission-Driven Collaborators. You'll join a team that prioritizes impact and each other. We give honest feedback, share credit, support each other when it matters, and hold high standards together.
• Embrace Responsibility & Drive Impact. Turn fragmented emissions data into actionable insights. Your work has immediate, visible impact - clearer decision-making and genuine momentum toward change.
• AI First-Mindset. We embrace cutting-edge technology to solve sustainability challenges. Push the boundaries of innovation and stay ahead of what's possible.
• Commitment to Performance & Excellence. We cultivate a high-performance culture where you thrive. Push yourself and others to excel, celebrate wins, learn from setbacks, and raise the bar.

Your role

To help our customers turn Tanso into measurable decarbonisation progress, we are looking for aCustomer Strategy & Operations Intern (f/m/x) who builds the systems behind a scalable Customer Success organisation. As a Customer Strategy & Operations Intern, you help build the processes and tools that keep our Customer Success team running smoothly. You will dive deep into the Tanso product and our customers’ challenges, and use these insights to replace manual work with smart, automated workflows. Your work directly shapes how our customers onboard, adopt and grow with Tanso.

Key responsibilities

• Shape our Growth: Contribute your ideas to the development of our Customer Success organisation, ensuring it scales effectively as we help European industry lead global decarbonisation.
• Product Expertise: Build in-depth knowledge of the Tanso platform to help customers master their carbon accounting and ESG data management and navigate complex methodological challenges.
• Automation & AI: Contribute to the development of AI-powered tools and CRM automations, including workflows built on no-code/low-code platforms such as n8n or Make, to improve the customer experience and increase operational efficiency.
• Process Engineering: Design, implement and continuously refine scalable Customer Success processes that raise efficiency and service quality, replacing manual tasks with structured, automated workflows. Build and maintain internal resources such as playbooks, handbooks and templates that give the team a clear and scalable operating framework.
• Customer Enablement: Support onboarding sessions and workshops, and develop training materials that enable customers to work with the platform independently and confidently.
• Data-Driven Insights: Consolidate data from multiple sources to identify friction points along the customer journey and translate these findings into concrete process improvements.
• Operational Ownership: Take ownership of operational tasks and proactively identify opportunities to improve them. Your perspective on how to turn day-to-day challenges into more efficient workflows is highly valued.

Your profile

• Confident, everyday use of LLM-based tools.
• Hands-on experience with no-code/low-code automation platforms, or a strong drive to learn them quickly.
• A proven track record of delivering results in a fast-paced, dynamic environment, ideally in a start-up or scale-up.
• Business-fluent English and German, both written and spoken.
• Based in Munich or willing to relocate.

Nice to Have

• Prior experience in a customer-facing role. (e.g. CS, Support or Consulting).
• Familiarity with CRM or support tools such as HubSpot or Intercom

What we offer

• Hybrid working model that combines the benefits of onsite collaboration with the flexibility needed.
• Sponsored access to EGYM Wellpass to prioritize your wellbeing with thousands of options.
• Exclusive discounts that help you save on a wide range of everyday brands, services, and experiences.

Our team

We're a diverse group of people, and that diversity is what makes us great. We bring unique perspectives to everything we do and are always eager to learn from each other. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback and be the best versions of ourselves.