Implementation Consultant / Project Manager (f/m/d)

Wallet Studio; Berlin; Híbrido; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading tech company in Berlin seeks an experienced Implementation Consultant / Project Manager to own the customer lifecycle and embed their product within enterprise insurance clients' processes. The ideal candidate has strong customer-facing experience, fluency in English and German, and a proven track record in onboarding and advising clients. This hybrid role offers a chance to grow relationships and drive expansion while collaborating with various teams to deliver customer success.

Formación

• Experience in a customer-facing role such as Implementation Consultant, Technical Account Manager, or Customer Success Manager in B2B SaaS.
• Hands-on experience onboarding and advising enterprise customers.
• Understanding of API-based products, data flows, and integrations.

Responsabilidades

• Own the full customer lifecycle hands-on, run implementations and onboardings.
• Embed Wallet Studio into corporate processes and customer journeys.
• Advise and lead enterprise stakeholders in project meetings.

Conocimientos

Customer-facing role experience

Technical fluency with API-based products

Excellent communication skills in English and German

Experience in insurance or financial services

Descripción del empleo

Customer Success • Berlin HQ • Hybrid

Implementation Consultant / Project Manager (f/m/d)

Onboard, advise, and grow enterprise insurance customers. Anchor Wallet Studio in corporate processes. Turn great delivery into expansion.

Make It Work. Make It Stick. Make It Grow.

We're not another loud tech company shouting for attention, we're building tech that transforms everyday service experiences. At Miss Moneypenny Technologies, we've reimagined the mobile wallet card: a dynamic access point to the services people need, at the exact moment they need them. We're building a new category and a new service layer for customer success.

Backed by top-tier investors (Earlybird, b2venture) and growing faster than a dad joke at a Monday all-hands, we are creating real impact. Come join us.

We're looking for a Implementation Consultant / Project Manager (f/m/d) who makes enterprise customers successful with Wallet Studio by embedding our product deeply into their processes, and who turns that operational excellence into account growth.

What You Will Do

Own the full customer lifecycle hands-on

You run implementations, onboardings, and rollouts of Wallet Studio with enterprise clients end to end. You are the person our clients work with day to day: advising, configuring, solving problems, and making sure they get real value from the product.

Anchor Wallet Studio in corporate processes

Our customers are large insurance groups. Your job is to make Wallet Studio indispensable by embedding it into their operational workflows, their customer journeys, and their reporting. The deeper the integration, the stronger the relationship, the bigger the account.

Advise and lead enterprise stakeholders

You are the trusted partner for your clients' project leads, marketing teams, and IT departments. You translate technical concepts into clear business outcomes. You run workshops and steering meetings. You are comfortable presenting to senior stakeholders in both English and German.

Drive expansion through operational excellence

Growth in this team comes from great delivery, not from cold calls. You identify expansion opportunities (new business lines, new use cases, deeper penetration) as a natural result of understanding the customer's business. You flag and prepare these opportunities for the team lead.

Collaborate across functions

You work closely with Sales, Product, Engineering, and Solution Consulting to ensure consistent delivery. You bring customer feedback back into the organisation and contribute to improving how we work.

Work with AI as part of your daily toolkit

We are an AI-native company. You use AI for execution, structuring, research, and customer work. You build your own workflows and bring ideas for how the team can work smarter.

Scope and expectations

You work in a small, senior team that reports directly into the founding team. Individual contributor role with real ownership of customer outcomes. Currently 3 people in the team, growing. Pragmatic mindset. You build what's missing instead of waiting for someone to hand it to you.

This is You

Experience in a customer-facing role such as Implementation Consultant, Technical Account Manager, Customer Success Manager, or Enterprise Consultant in B2B SaaS. We don't filter by years of experience; what matters is what you've done and how you work.

You have hands-on experience onboarding and advising enterprise customers. You know what it takes to embed a SaaS product into complex corporate environments: the stakeholder dynamics, the integration work, the change management.

Technical fluency. You understand API-based products, data flows, and integrations well enough to translate them into clear client outcomes. You don't need to write code, but you need to understand how things connect.

Commercial awareness. You are not a sales person, but you recognise when a customer is ready to expand. You understand how good delivery creates growth and you actively contribute to that.

You work with AI daily.

Excellent communication in English and German, both at full professional proficiency. You are comfortable on stage at a client workshop and in a detailed technical call.

Experience in insurance, financial services, or other regulated industries is a strong plus. You understand or can quickly learn how enterprise insurance groups operate.

A doer mindset. You don't wait for perfect instructions. You figure it out, you build what's needed, and you make customers successful.

Benefits

We're a diverse, ambitious, and value-driven team made up of problem-solving superheroes, software wizards, sales gods and goddesses, industry darlings, design aficionados, product visionaries, fitness fanatics, "Mafiosi" masters, and perhaps even a few mini-golf legends. We work incredibly hard but have a blast doing it, with plenty of laughter and humor along the way. In short: You'll definitely want to get to know us.

A job you can dance to like no one is watching.

#dadjokes #creativity #bmovies #nopolitics #moremoremore

But There's More:

With leading investors Earlybird and b2venture backing us, we're building something significant here. If you're looking for meaningful challenges and want to contribute to a forward-thinking, ambitious team, this role is for you.

We believe in meaningful work. Our team is passionate about pushing boundaries and delivering real value, and we celebrate our achievements together.

At the core of our culture are trust and open communication. We value diverse perspectives and know that collaboration drives success. There's no room for egos. Every voice matters, and every success is shared.

No politics! This is worth repeating: no politics!!!

We balance hard work with genuine enjoyment. Whether it's sharing a laugh, showing off quirky talents, or chilling on the rooftop, we embrace the lighter moments as much as the serious ones.

Above all, we are learners. We welcome challenges as opportunities for growth and are committed to supporting each other's development.

We Believe Diversity Makes Us Stronger

We actively encourage applicants from all backgrounds, identities, and experiences to apply, even if you don't tick every box. What matters most to us is your attitude, your drive to make things happen, and your desire to grow in a team that values trust, kindness, and clarity.

About Miss Moneypenny Technologies GmbH

At Miss Moneypenny Technologies, we’ve reimagined the mobile wallet card: a dynamic access point to the services people need, at the exact moment they need them. We’re building a new category and a new service layer for customer success.