Identity & Access Management Support Engineer Omada (m/f/d)

iC Consult GmbH; Deutschland; Remote; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A technology services company is seeking an Identity and Access Management Support Engineer to provide expert support for their IAM platforms. In this role, you'll manage 2nd and 3rd level support, troubleshoot technical issues, and ensure the stability and performance of IAM systems. Ideal candidates have a degree in Computer Science and solid experience with Omada Identity and Microsoft SQL Server.

Qualifikationen

• Degree in Computer Science, Information Security, or a related field.
• Solid experience in Identity & Access Management, particularly with Omada Identity.
• Hands-on experience with the Role Engine and role-based access control (RBAC) concepts.
• Proficient in Microsoft SQL Server for reporting, analysis, and data troubleshooting.
• Strong analytical skills and a proactive, customer-oriented mindset.
• Familiarity with Active Directory, LDAP, SAML, SCIM, and web service integration.
• English fluency required; German language skills and Omada certifications are a plus.

Aufgaben

• Operate and support Omada Identity solutions in complex environments.
• Provide 2nd and 3rd level support, resolving access issues and platform-related incidents.
• Proactively monitor system health, workflows, and integrations.
• Work with the Omada Role Engine to manage role models and governance processes.
• Use Microsoft SQL Server to analyze IAM data and create reports.
• Collaborate with customer teams to optimize IAM operations.
• Maintain technical documentation and contribute to internal knowledge sharing.

Kenntnisse

Identity & Access Management

Microsoft SQL Server

Analytical skills

Customer-oriented mindset

Active Directory

LDAP

SAML

SCIM

Web service integration

Ausbildung

Degree in Computer Science

Related field

Tools

Omada Identity

Role Engine

Jobbeschreibung

For our locations in Sofia, Plovdiv, Varna or remote in Bulgaria, we are looking for an Identity and Access Management Support Engineer (m/f/d) to join our Managed Services Europe team.

In this role, you will provide both 2nd and 3rd level support for IAM platforms based on Omada Identity. Additionally, you will manage day-to-day support operations, troubleshoot technical issues, implement fixes and enhancements, and contribute to the continuous improvement and stability of our customers' IAM systems.

Your Responsibilities

• Operate and support Omada Identity solutions in complex, customized enterprise environments
• Provide 2nd and 3rd level support, resolving access issues, provisioning errors, and platform-related incidents
• Proactively monitor system health, workflows, and integrations; identify and resolve issues before impact
• Work with the Omada Role Engine to manage and improve role models, policies, and governance processes
• Use Microsoft SQL Server to analyze IAM data, create reports, and support integration and automation tasks
• Collaborate with customer teams to optimize IAM operations, implement changes, and ensure stability
• Maintain technical documentation, process flows, and contribute to internal knowledge sharing

Your Skills and Requirements

• Degree in Computer Science, Information Security, or a related field
• Solid experience in Identity & Access Management, particularly with Omada Identity
• Hands-on experience with the Role Engine and role-based access control (RBAC) concepts
• Proficient in Microsoft SQL Server for reporting, analysis, and data troubleshooting
• Strong analytical skills and a proactive, customer-oriented mindset
• Familiarity with Active Directory, LDAP, SAML, SCIM, and web service integration
• English fluency required; German language skills and Omada certifications are a plus