ICT Support Engineer (m/w/d) - Ratingen

Esp Global; Deutschland; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

ESP Global is seeking an ICT Support Engineer to provide top-notch IT infrastructure support. In this on-site role in Ratingen, you'll troubleshoot hardware and software issues, assist end-users, and enhance your technical skills across diverse environments. Join a dedicated team focused on delivering excellent customer service and receive opportunities for continuous learning and development, along with competitive benefits.

Leistungen

Social Security Contribution

Pension

Access to Perkbox voucher-based platform

Unlimited access to free learning and development resources

25 days of annual leave

Qualifikationen

• 2+ years of experience in IT infrastructure support.
• Proficient in German and English (minimum B2).
• Experience with Microsoft Office 365 troubleshooting.

Aufgaben

• Troubleshoot incidents on user hardware like desktops, laptops, and printers.
• Install additional software applications.
• Provide support for remote users and WiFi services.

Kenntnisse

Hardware Troubleshooting

Software Troubleshooting

Windows O/S

Network Protocols

Active Directory

Wireless Networking

Jobbeschreibung

03rd July, 2025

As an ICT Support Engineer, you'll have the opportunity to work closely with end users, directly addressing technical issues and handling a variety of hardware (laptops, desktops, printers, mobile devices) and software systems, giving you practical, hands-on experience, with various complex equipment.

Working on-site in Ratingen from Monday to Friday from 9 am to 5 pm.

What are you going to do?

• Troubleshooting the incidents on user hardware such as desktops, laptops, mobile devices (iPhones and iPads), printers, scanners etc.
• Installation of additional software applications
• Add and remove printers
• Provide necessary support for the remote users
• End-users support for WiFi service
• Basic network support
• Image, re-image new and existing user hardware such as laptops, desktops and Citrix terminals
• Configure and set up user mobile devices, organize the delivery of these devices along with the associated support documentation and training
• Printers setup and support
• Recovery of user hardware as part of off-boarding process
• General administration and maintenance of video conferencing equipment
• Regular monitoring and physical checks
• Support the delivery of various Infrastructure and business projects in the context of end-user equipment

What will you bring to ESP?

• 2+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting
• Proficient German and English (minimum B2)
• Good command of Windows O/S
• Microsoft Office 365 troubleshooting experience
• Wireless networking knowledge
• Understanding of network protocols, server hardware and configurations
• Experience with Active Directory
• Basic knowledge of LAN-WAN setups and concepts

Salary entitlement:
Our salaries are negotiable and range based on your experience and technical expertise.

Benefits:

• Social Security Contribution
• Pension
• Access to Perkbox voucher-based platform
• We provide unlimited access to free learning and development resources. Our training platform offers a variety of courses, and we also cover the costs for certifications such as CompTIA A+, ITIL, CCNA Cisco modules, Microsoft Office 365 training, AWS Cloud Practitioner, DevOps to Cloud Architect and many more.
• 25 days of annual leave

Who are we:
ESP Global Services has been providing customized IT support solutions to businesses around the world for over 30 years. We are expertly managed by a dedicated service team and provide day-to-day support through a team of on-site engineers or responsive guest technicians, service desk coordination of all your IT support requirements or delivery of a specific project such as a system change or a company-wide installation of new hardware, all tailored to the customer's needs.

Why join us?
You'll continually enhance your skills in diagnosing and fixing HW and SW issues, boosting your technical knowledge across various platforms. You will work with multiple levels of end users and in different environments. This will enhance your ability to deliver great customer service, balancing technical expertise with excellent soft skills.
At ESP Global Services, we are passionate about empowering people through learning and development. Let's have a chat!

Join a team that values excellence - our ISO 9001 certification reflects our commitment to quality and superior customer service.

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