Icelandic-speaking Customer Service Representative (Remote, EU)

Nordic Jobs Worldwide; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading recruitment agency is seeking Icelandic-speaking Customer Service Representatives to join a remote digital support team for a major global e-commerce platform. The role involves responding to customer inquiries across various channels and resolving issues with empathy and professionalism. Candidates should have excellent communication skills and the ability to work flexible shifts.

Leistungen

Competitive pay: €18–€21 per hour

Supportive international work environment

Clear paths for career development

Qualifikationen

• Fluency in Icelandic, both written and spoken.
• Ability to type at least 40 words per minute (50+ preferred).
• Previous experience in customer service, e-commerce, or BPO is a plus.

Aufgaben

• Respond to customer inquiries via chat, phone, and email.
• Resolve issues efficiently and with a customer-first mindset.
• Manage sensitive and high-risk situations with discretion.

Kenntnisse

Fluency in Icelandic (B2 / C1 level)

Excellent listening and communication skills

Calm and empathetic attitude

Typing speed of at least 40 words per minute

Jobbeschreibung

Job Description

Are you fluent in Icelandic and passionate about delivering exceptional customer experiences?

We are looking for Icelandic-speaking Customer Service Representatives to join a fast-growing digital support team for one of the world’s leading e-commerce platforms. This is a fully remote opportunity where you’ll be working in a dynamic, international environment, helping customers across various channels including chat, voice, and email .

About the Role

In this role, you will be the first point of contact for customers, offering solutions with empathy and professionalism. You’ll work with a supportive team to ensure smooth, efficient, and positive experiences for every customer you engage with. If you're calm under pressure and love problem-solving, this could be your next step!

Key Responsibilities

Respond to customer inquiries via chat, phone, and email

Resolve issues efficiently and with a customer-first mindset

Manage sensitive and high-risk situations with discretion

Escalate complex cases as needed and follow up to ensure resolution

Stay up to date on internal policies and platform updates

What We Are Looking For

Fluency in Icelandic (B2 / C1 level) – both written and spoken

Ability to type at least 40 words per minute (50+ preferred)

Excellent listening and communication skills

A calm, empathetic, and proactive attitude

Previous experience in customer service, e-commerce, or BPO is a plus

Flexibility to work 24 / 7 rotational shifts (including evenings / weekends)

You must be self-employed and able to invoice within the EU

What We Offer

A remote, full-time role with the flexibility to work from home

Competitive pay : €18–€21 per hour

Opportunity to support a major global e-commerce brand

A supportive, international work environment

Clear paths for career development and upskilling

About Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment agency focused on connecting Nordic-speaking talent with exciting job opportunities around the world. With over 400 partners in 40+ countries, we've helped more than 5,400 candidates find their dream roles abroad.

Interested? Apply Today!

Ready to take your career to the next level? Send in your application now and join a company that values your language skills, drive, and passion for delivering excellent service!