Housekeeping Manager

Generator; Hamburg; Vor Ort; EUR 52.000 - 72.000; Vollzeit

Benefits dieser Stelle

Birthday holiday

Fertility support

Referral rewards

Gym membership

Ideas Award

2 free nights across Generator

Staff room rates

Global career opportunities

Social events

Online learning tools

Zusammenfassung

Generator Hamburg seeks an exceptional Housekeeping Manager to lead daily operations across bedrooms and public areas, ensuring standards match brand expectations. You will respond to guest needs promptly, manage linen and supplies, and drive cost-aware decisions while maintaining safety and maintenance workflows.

You will train and inspire a motivated team, run regular handovers, and uphold COSHH and audit requirements.

Qualifikationen

• Must be highly customer focused with excellent communication skills.
• Must be highly organised and well versed in completing paperwork.
• Will be an excellent team player whilst having first class attention to detail.
• Possess the ability to keep staff motivated during long and demanding shift.
• Flexible approach towards working hours.
• To be considered for this position you must have the right to work in the EU.

Aufgaben

• Oversees the daily operations of the Housekeeping department, including bedrooms and public areas, ensuring they are maintained and consistent with company standards.
• Respond to all guest requests and guest opportunities in a timely and efficient manner to ensure guest satisfaction.
• Be commercially aware, understanding the importance of working within costs & departmental budgets.
• Dealing with suppliers of linen, cleaning materials and guest supplies.
• Oversees the repair and service requests for maintenance issues; ensures all service work is completed in a timely manner.
• Take accountability for managing laundry and labour controls.
• Have an eye for detail and ensure brand standards are adhered to.
• Manage, train and inspire the team, driving performance through hands on leadership.
• Facilitate the flow of information throughout the department, by organising regular handovers and team meetings.
• Demonstrate knowledge of health and safety compliance inclusive of COSHH. Manage all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the hotel.

Kenntnisse

Customer focus

Communication skills

Organised

Team leadership

Flexibility

EU right to work

Tools

PMS hotel systems

Jobbeschreibung

We need an exceptional and passionate Housekeeping Manager to join our team in Hamburg. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.

Generator is redefining social hospitality. Born in London, we've grown into a global lifestyle brand with unique properties across Europe and the US. Recognised as one of Fast Company's Top 50 Most Innovative Companies globally, we're passionate about creating spaces where everyone can be themselves.

Backed by Brookfield, we're entering an exciting new phase of growth, with ambitious plans for the future. Our people are at the heart of everything we do, and we're committed to creating an environment where they can thrive.

About Generator Hamburg

Generator Hamburg is located in the heart of the city, opposite Hauptbahnhof station. John, Paul, George and Ringo once recorded here before they hit the big time. Now it's a hostel, a bar, a morning café, an art house and a favourite neighbourhood hangout. With work by local artist Till Keifer and design touches such as exposed brick walls and floor-to-ceiling windows, you'll feel right at home in this smart and cosy hostel.

NUTS AND BOLTS OF THE JOB

• Oversees the daily operations of the Housekeeping department, including bedrooms and public areas, ensuring they are maintained and consistent with company standards
• Respond to all guest requests and guest opportunities in a timely and efficient manner to ensure guest satisfaction
• Be commercially aware, understanding the importance of working within costs & departmental budgets
• Dealing with suppliers of linen, cleaning materials and guest supplies
• Oversees the repair and service requests for maintenance issues; ensures all service work is completed in a timely manner
• Take accountability for managing laundry and labour controls
• Have an eye for detail and ensure brand standards are adhered to
• Manage, train and inspire the team, driving performance through hands on leadership
• Facilitate the flow of information throughout the department, by organising regular handovers and team meetings
• Demonstrate knowledge of health and safety compliance inclusive of COSHH. Manage all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the hotel

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

What’s In Your Dna

• Must be highly customer focused with excellent communication skills
• Must be highly organised and well versed in completing paperwork
• Will be an excellent team player whilst having first class attention to detail
• Possess the ability to keep staff motivated during long and demanding shift
• Flexible approach towards working hours
• To be considered for this position you must have the right to work in the EU

Your Rock Star Experience

• 3 years’ experience in a similar position in the hospitality industry
• Working knowledge in all aspects of Housekeeping Department
• Experience with PMS hotel systems

Our Global Employee Benefits

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?

Join Us and help us achieve our Vision!