Host / In Village Concierge

Bicester Village; Wertheim; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading company in the retail and hospitality sector is looking for an enthusiastic Host to enhance customer experience at their Wertheim Village location. The role involves welcoming guests, providing information about amenities, managing guest feedback, and maintaining guest satisfaction in a fast-paced environment. Ideal candidates will have strong communication skills and a background in customer service.

Qualifikationen

• Previous experience in customer service or hospitality preferred.
• Availability to work flexible hours, including weekends and holidays.
• German and English languages are required.

Aufgaben

• Greet and welcome guests with a warm demeanor.
• Provide information about the village and assist with inquiries.
• Coordinate with departments to resolve guest issues.

Kenntnisse

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Tools

Microsoft Office

Jobbeschreibung

Social network you want to login/join with:

Host / In Village Concierge, Wertheim am Main

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Client:

Bicester Village

Location:

Wertheim am Main, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b1e3790c78e6

Job Views:

2

Posted:

30.06.2025

Expiry Date:

14.08.2025

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Job Description:

Job Summary

We are seeking a friendly, enthusiastic, and customer-focused Host to join our team at Wertheim Village. As a In Village Concierge / Host (m/f/d), you will be the first point of contact for our visitors, providing exceptional customer service and ensuring a memorable shopping experience. You will assist guests with inquiries, offer information about the village's amenities and events, and create a welcoming atmosphere.

Key Responsibilities:

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Provide information about the Village, including store locations, events, and promotions.
• Assist guests with any inquiries or issues they may have, ensuring a high level of customer satisfaction.
• Coordinate with other departments to address guests' needs and resolve any problems promptly.
• Maintain a clean and organized workspace, including the Member Carts and surrounding areas.
• Assist with the distribution of promotional materials and village maps.
• Handle guest feedback and complaints with professionalism and escalate issues when necessary.
• Participate in village events and activities to enhance the guest experience.
• Support the Hands Free Shopping Service during peak times and on the off-peak.
• Support the Concierge Service during peak times.

Qualifications:

• Excellent communication and interpersonal skills.
• Previous experience in customer service, hospitality, or a related field is preferred.
• Computer Skills with Microsoft Office.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
• Positive attitude and a strong sense of responsibility.
• Availability to work flexible hours, including weekends and holidays.
• German and English languages are required.
• Proficiency in multiple languages is a plus.