Hospitality Service Rep

Brown Medicine; Berlin; On-site; EUR 22,000 - 32,000; Part time

Job summary

Brown University Health seeks a dietary service Assistant to select and modify patient menus according to diet orders and physician prescriptions. You will assist patients with meal selections, assemble and deliver trays, and relay concerns to the dietitian. Adherence to safety and infection control policies is required.

Role requires clear communication with patients and staff; daytime coordination with clinical dietitians and clerical tasks to support daily operations in a healthcare setting.

Qualifications

• High school diploma or equivalent.
• One year related experience preferred, or completion of Hostess Training Program and Exams.
• Ability to communicate clearly with patients, families and staff.

Responsibilities

• Assist patients with daily menu selections.
• Prepare, assemble and deliver patient meal trays.
• Communicate patient concerns to the clinical dietitian.
• Process daily menu labels, diet changes, transfers, discharges and admissions.
• Maintain inventory of menus and supplies.
• Answer phones and relay messages.
• Perform clerical duties in Nutrition Office.
• Maintain sanitation and infection control practices.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

SUMMARY: Under the general supervision of the Patient Service Manager, selects and modifies menus to conform to the adult and geriatric patient’s diet orders as prescribed by physician and the Brown University Health Diet Manual. Provides meal assistance to all patients on a daily basis to include meal-by-meal selection, assembly and service as well as retrieval. Accurately serves food and beverages to patients in accordance with the patient’s diet prescription. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Assists patients to make appropriate daily menu selections. May telephone or visit new admissions to ascertain patient’s dietary preferences, and to obtain new menus preferences as patient’s prescribed diet is changed throughout the day. Prepares, assembles and delivers patient meal trays. Verbally communicates patient concerns with the clinical dietitian i.e. education needs, inadequate meal consumption, etc. Processes daily menu labels, diet changes, transfers, discharges and new admissions. Prepares daily meal census form. Maintains adequate supplies of menus, forms and supplies to support function. Answers telephones and relays messages accurately. Assists with other clerical duties in Nutrition Office as needed. Inventories and stocks the pantries on the nursing units with patient food. Maintains quality assurance, safety, environmental and infection control in accordance with established Academic Medical Center and department policies, procedures and objectives. Performs other related duties as required. Performs all essential functions with respect for and in consideration of the age, physical condition and cultural needs of patient, staff or visitor. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: High school diploma or equivalent. Verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject in question. The ability to speak clearly and politely to patients, associates and managers when conveying information, using correct grammar when speaking and not using slang terms; and targeting the amount, style, and content of the information to the needs of the receiver. EXPERIENCE: One (1) year related experience preferred, or successful completion of Hostess Training Program and Exams WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: Acute healthcare Hospital environment. Any potential hazard is minimized or nullified by adherence to established safety procedures and the use of protective clothing and equipment. Working conditions are generally good, exposed to normal patient care environment when visiting patients and meeting with other healthcare personnel. Sits, stands, and walks throughout the day. INDEPENDENT ACTION: Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of department policies and procedures may be required. SUPERVISORY RESPONSIBILITY: None.

Pay Range:

$18.00-$25.82

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

164 Summit Ave - Bldg C - N/A Providence, Rhode Island 02903

Work Type:

4-8pm

Work Shift:

Evening

Daily Hours:** **

4 hours

Driving Required:

No