Hospitality Operations Specialist - Berlin (m/w/d)

Bob W; Berlin; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Stock options

Unlimited holidays

Free nights/discounts

Well-being platform

Sports allowance

Transport allowance

Learning & development budget

Diverse environment

Job summary

Bob W in Berlin is seeking a Hospitality Operations Specialist to handle reactive operations tasks, conduct housekeeping audits, and manage supplier partnerships at our Berlin property.

The role is on-site with an 8-hour shift, a 7-day pattern and two rotating days off; visa sponsorship or relocation support is not offered. You should be fluent in English and German, with 1+ year in hospitality and strong customer service skills.

Qualifications

• 1+ years of hospitality experience, preferably in operations.
• Fluent in English and German.
• Strong problem-solving and time management.
• Excellent communication and attention to detail.

Responsibilities

• Provide world-class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
• Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
• Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.
• Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
• Challenge conventional practices, pushing yourself and our teams to recognise best practices and identify opportunities for operational enhancements.
• Establish, improve, and implement Bob's standard operating procedures.
• Manage Health & Safety compliance within your assigned property.

Skills

Customer service

Problem-solving

Communication

Time management

Attention to detail

Bilingual English-German

Job description

About Bob W

I’m Bob W, your friend in town. I take the guesswork out of travel, blending the best of both worlds: hotel-grade consistency, local character, and a few surprises only locals would know. Every apartment is fully carbon offset and set up in Europe’s most interesting neighbourhoods, so you feel at home - just with better coffee and smarter tech. I’m building a new kind of stay: five-star comfort, local flair, and always a step ahead on sustainability. All you have to do is show up. I’ll handle the rest.

The Role

We are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team. As a Hospitality Operations Specialist, you will be the key person for reactive operations tasks, ensuring swift and effective resolution of any issues that arise in our Berlin property. Your keen eye for detail will be crucial as you conduct housekeeping quality audits to maintain our exceptionally high cleaning standards and manage our partnerships with suppliers. Additionally, your strong time management skills, confidence in decision-making and experience in the hospitality industry will set you up for success in this role.

This role follows a 7-day shift pattern with two rotating days off per week. While the standard shift is 8 hours, flexibility is required as shift times may rotate based on operational needs. It is a primarily hands‑on position, with most time spent on site, while some administrative work is also required and must be appropriately managed.

Please note that visa sponsorship or relocation support is not offered for this role.

Job Level: IC1
Annual gross salary: €29,000

Learn more about our career development framework here.

In this role, you will:

• Provide world‑class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
• Be the go‑to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
• Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.
• Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
• Challenge conventional practices, pushing yourself and our teams to recognise best practices and identify opportunities for operational enhancements.
• Establish, improve, and implement Bob's standard operating procedures.
• Manage Health & Safety compliance within your assigned property.

Our 5‑star candidate has/is:

• Preferably, 1+ years of experience in the hospitality industry, specifically in apart‑hotel or operations roles.
• Passionate customer service‑driven attitude for delivering world‑class guest experiences.
• Strong problem‑solving skills, with the ability to anticipate and address potential operational issues proactively.
• Excellent communication and time management skills.
• Keen attention to detail.
• Fluent in English and German.
• Based in Berlin and legally permitted to work in Germany.

We offer:

• Employee stock option plan.
• Unlimited holidays.
• Free nights and generous discounts at Bob W locations.
• Oliva mental well‑being platform access.
• Sports compensation.
• Monthly transport compensation.
• Development and growth opportunities with a discretionary L&D budget.
• A multicultural, diverse, and rewarding work environment with a smart and highly motivated team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.