Homeoffice Call Center Agent (m/w/d) Kaufmännischer Support + Sales

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Client:

Foundever

Location:

Job Category:

-

EU work permit required:

Yes

Job Reference:

782f9bee8a73

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

Homeoffice Call Center Agent (m/w/d) Kaufmännischer Support + Sales

Job-ID: 398763

Wittenberg, Sachsen - Anhalt, DE

Are you looking for an exciting role that offers full flexibility of working from home? We are seeking motivated and communicative Call Center Agents (m/w/d) to support our customer service team for the Vodafone project – entirely from home. If you enjoy interacting with people and want to work in a flexible environment, then Foundever is the right place for you!

Start: 03.06.2025 | Location: 100% Homeoffice | Weekly hours: 30 - 40 h | Employment: permanent

Training times: Monday to Friday between 8:30 and 15:30 (5-week training and 3-week transition phase)

Working hours: Monday to Sunday between 07:30 and 22:00, including holidays (5-day week, shift model)

Salary: Fixed €2,223/month (for 40h/week) + fixed homeoffice allowance €30/month + performance bonus + commission + surcharges

Your benefits include:

• Customized work environment: according to your preferences thanks to 100% remote work.
• Save time & protect the environment: No commuting means more time for other activities and reduces CO2 emissions.
• Digital, paid onboarding and provided hardware
• Optimal work-life balance: Working from home makes it easier to balance professional and private life.
• Team events: Participate in virtual team events and stay connected, even remotely.
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum asset-building benefits, company pension scheme, gift card with regular top-ups.
• Health & wellness programs: Global wellness program, own fitness app, discounts at Wellhub, and more.
• Internal career opportunities: 84% of our promotions and 93% of leadership positions are filled internally.
• International career prospects: Opportunities through worldwide German-speaking projects.
• 27-30 vacation days (depending on tenure) plus special leave.

Your new responsibilities:

• Tariff consultation and credit note processing
• Recommendation of additional offers matching current products
• Commercial inquiries such as billing clarification, contract requests, relocation notifications

What you bring:

• Sales affinity
• Calmness in stressful situations
• Enjoyment of communication and telephony
• Excellent PC and Microsoft Office skills
• Fluent German (C2 level) in speaking and writing
• Enthusiasm for working from home and using the latest technology

Requirements for working from home:

• Broadband connection (DSL, VDSL, or cable)
• Internet speed of at least 16 Mbps downstream and 1 Mbps upstream
• A quiet, lockable room with ergonomic workspace
• Residence in Germany

Interested in this role? Apply now and seize your chance!

What to expect after applying:

1. Our friendly recruiting team will contact you by phone to introduce themselves and discuss next steps.
2. After a successful assessment, a video interview with your recruiter and a project manager (Team or Operations Manager) will follow.

Have more questions?

Foundever is a global leader in Customer Experience (CX). With 170,000 employees worldwide, we provide top-quality customer experiences for over 750 renowned brands and digital companies. We are committed to innovative CX solutions, modern technologies, and comprehensive expertise. We support our clients' business needs and help them secure a strong market position.

We embrace diversity—career changers, students, parents, people of all ages, backgrounds, and religions, as well as LGBTQIA+ community members. All people are welcome at Foundever!