Home Equity Mortgage Loan Processor

Accenture; Wiesbaden; Remote; EUR 46.000 - 64.000; Vollzeit

Zusammenfassung

A leading global consulting firm is seeking a Banking Operations Analyst. This role involves managing loan applications, providing excellent customer service, and ensuring accurate documentation. Candidates must be flexible with their schedules and can work remotely, provided they are within 100 miles of a local office. Strong communication skills and a commitment to customer satisfaction are essential.

Qualifikationen

• Flexibility to work evenings, weekends, and overtime as needed.
• Ability to articulate complex information clearly.
• Experience in managing customer relationships.

Aufgaben

• Manage a large pipeline of applications according to service levels.
• Provide timely updates to customers regarding their loan applications.
• Document all communications accurately.

Kenntnisse

Customer service excellence

Documentation review

Effective communication

Time management

Jobbeschreibung

Overview

Banking Operations Analyst | Mid-Level | Full time

The Home Equity Mortgage Loan Processor will:

Responsibilities

• Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
• Manage a large pipeline of applications while meeting required service level agreements
• Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting
• Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement
• Make outbound phone calls to follow up on outstanding documents and provide updates on loan status
• Monitor and respond to incoming emails
• Monitor and respond to incoming voicemails
• Document all communication
• Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments
• Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service
• Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence

Role Requirements

• This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands
• Hours are typically 8 am - 5 pm PT or 9 am EST - 6 pm ET depending on your location and business needs
• This is a remote opportunity; must be located within 100 miles of a local Accenture office

Location and Status

Multiple Locations | Senior Level | Full time

About Accenture

Explore where this job fits at Accenture. Industries: Jobs at the forefront of change. From fashion to finance, travel to telco, you’ll bring solution-based thinking to reinvent how industries work and grow. Operations & delivery jobs: Get transformational. Use data, insights and tech to reimagine how people work, moving operations from transactional to transformational.

Hiring Process

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