[Hiring] VIP Account Manager @risk

risk; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading gaming company is seeking a remote VIP Account Manager to manage relationships with VIP clients. Responsibilities include addressing client inquiries, performing analysis on account activity, and enhancing the overall customer experience. Ideal candidates will have experience in customer service, fluent Ukrainian, and good English skills. This role offers a dynamic work environment with a focus on client success.

Leistungen

Children Allowance

Mental Health Support

Sport Activities

Language Courses

Automotive Services

Veterinary Services

Home Office Setup Assistance

Dental Services

Books and Stationery

Training Compensation

Massage Services

Qualifikationen

• 1+ years of experience in customer service or sales.
• Ability to work night shifts.
• Strong communication and interpersonal skills.

Aufgaben

• Communicate closely with VIP clients via various channels.
• Analyze customer complaints and improve experience.
• Work on increasing deposits and turnovers of VIP clients.

Kenntnisse

Customer service experience

Fluent in Ukrainian

Intermediate English

PC skills (Word, Excel)

Jobbeschreibung

Jul 29, 2025 - risk is hiring a remote VIP Account Manager. Location: Argentina.

Company Description

At RISK, we are the mavericks of the gaming and wagering industry, where taking bold chances is our core philosophy. In an arena where digital entertainment and betting merge, we’re the trailblazers venturing into the unexplored.

Our mission is to forge ahead with pioneering solutions that challenge the status quo. Our vision? To outpace the competition in seizing new markets and to perfect the art of swift and effective establishment in the international gaming sector.

Job Description

- Communicate closely with VIP clients through various channels: Viber, Telegram, WhatsApp, calls, online chats, and email;
- Analyze customer complaints and suggestions, monitor their actions, and seek opportunities to improve customer experience;
- Analyze customer accounts and create activation plans for each client;
- Perform daily analysis of client activity and their reactivation;
- Handle significant deposits/withdrawals of VIP and pre-VIP clients;
- Work on increasing deposits and turnovers of VIP clients;
- Address unsuccessful deposits/withdrawals;
- Work on group and individual performance indicators.

Qualifications

- Ability to work night shifts;
- Experience in customer service or sales for at least 1 year;
- English at least Intermediate level;
- Ukrainian - fluent;
- PC skills (Word, Excel, and other programs);
- Knowledge of successful client cooperation processes, patience, and active listening skills;
- Sociability, independence, attention to detail, organization, and multitasking abilities.

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.