[Hiring] Technical Launch Support Manager @OpenLoop

OpenLoop; Deutschland; Remote; USD 85.000 - 100.000; Vollzeit

Zusammenfassung

A dynamic telehealth company is hiring a remote Technical Launch Support Manager to oversee the post-implementation pre-launch phase for new client engagements. The ideal candidate will have a Bachelor's degree in engineering, 3+ years of relevant experience, and strong leadership skills. Join us to drive operational improvements and manage cross-functional teams for scalable launches.

Leistungen

Medical, Dental, and Vision plans

Flexible Spending/Health Savings Accounts

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance, and more

Qualifikationen

• 3+ years of experience in Technical Program Management.
• Proven track record leading implementation projects.
• Strong understanding of API architecture and best practices.

Aufgaben

• Manage the full lifecycle of the launch phase.
• Conduct audits and QA across platform configurations.
• Collaborate with cross-functional teams for successful launches.

Kenntnisse

Technical Program Management

Leadership

Problem Solving

Communication

Ausbildung

Bachelor’s degree in engineering or similar field

Tools

Project management software

Familiarity with Webhooks

Jobbeschreibung

Aug 02, 2025 - OpenLoop is hiring a remote Technical Launch Support Manager. Salary: $85,000 - $100,000 usd. Location: USA.

About the Role

OpenLoop is looking for a Technical Launch Support Manager to join the team remotely or at our HQ in Des Moines, IA. In this role you will be responsible forowning the post-implementation pre-launch phase for all new client engagements. You will manage the readiness of client programs, audit configurations, ensure seamless handoffs, and drive process improvements that enable scalable and efficient launches. You'll also take point on launching new, cross-functional initiatives like alternative therapies and specialty projects that require operational finesse and deep collaboration across departments.

What You'll Do

• Own the full lifecycle of the launch phase from implementation handoff through client go-live.
• Conduct comprehensive audits and QA across platform configurations, workflows, and integrations to ensure launch-readiness.
• Manage cross-functional timelines and dependencies across Sales, Clinical Ops, Patient Support, Technical Teams, Compliance, and Customer Success for successful launches of clients.
• Partnering with technical teams, including implementation and product, for special project releases impacting client workflows, processes and technical infrastructures.
• Identify process gaps and implement operational improvements to enhance launch efficiency and quality.
• Create and maintain robust documentation and playbooks for repeatable, scalable launch operations.
• Serve as the internal subject matter expert on launch readiness and go-to-market enablement.
• Mentor and provide guidance to junior team members and support the growth of the Launch Pod function.
• Other duties as assigned.

Who You Are

• Bachelor’s degree in engineering or a similar field required.
• 3+ years of experience as a Technical Program Manager or in a similar role, with a focus on systems, product, or program configuration.
• Proven track record leading end-to-end engineering or implementation projects, ideally in startup or healthcare environments.
• Familiarity with Webhooks, understanding of API architecture, design, and best practices.
• Proficiency in programming languages highly preferred.
• Demonstrated ability to implement and configure technologies required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficient in project management tools and software.
• Must be a proactive, quick learner with problem solving skills.

Remote Salary Range

$85,000—$100,000 USD

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Sound like a good fit? We’d love to meet you.