[Hiring] Systems Technician @Booth and Partners Pte Ltd

Booth and Partners Pte Ltd; Deutschland; Remote; EUR 34.000 - 52.000; Vollzeit

Zusammenfassung

A growing IT solutions company is hiring a remote Systems Technician to act as the first responder for client support. The role involves handling tickets, troubleshooting, and following service request management procedures. Ideal candidates should have IT qualifications, communication skills, and a positive attitude. The company offers a work-from-home setup, premium benefits, and opportunities for career advancement.

Leistungen

Work-from-home setup

Premium HMO

Career advancement opportunities

Monthly engagement activities

Qualifikationen

• 1-2 years' experience in a similar role.
• Experience with ITSM tools and methodologies.
• Experience with remote support and end-user support.

Aufgaben

• Handle tickets and calls as first responders.
• Perform initial troubleshooting and escalate issues.
• Follow procedures for incident and service request management.

Kenntnisse

Excellent time management skills

Proficient in verbal and written communication

Interest in IT and Telecommunications

Ausbildung

Relevant tertiary IT qualifications

ITIL certifications

Tools

Microsoft 365

Active Directory

Jobbeschreibung

Aug 21, 2025 - Booth and Partners Pte Ltd is hiring a remote Systems Technician. Location: Philippines.

Overview

Spirit Technology Solutions specializes in delivering business IT solutions, designed to serve a wide range of clients, from small businesses to large corporations. We provide a broad range of technical services across multiple technologies. Our teams are skilled in engineering, optimization, and management of client infrastructure. We are a dynamic, growing organization offering a great opportunity to join us during an exciting time for the business.

Purpose of Role

The Systems Technicians are the first responders for client support, handling tickets or calls. They will answer calls, document requests, perform initial troubleshooting, and escalate issues as needed. They follow set procedures for incident and service request management, including time recording.

Essential Attributes for Success

• Excellent time management skills
• Proficient in verbal and written communication & Microsoft Office
• A keen interest in IT and Telecommunications

Requirements

Desirable Attributes for Success

• 1-2 years’ experience in a similar role
• Experience with ITSM tools and methodologies
• Relevant tertiary IT qualifications, industry, and ITIL certifications
• Experience with remote support and end-user support within a Remote Desktop Services environment
• Knowledge of Microsoft 365, Hyper-V, Microsoft Exchange
• Server & network management skills
• Familiarity with Active Directory and Group Policy
• Understanding of networking fundamentals and diagnostics
• Willingness to work on a shifting schedule

In addition, the successful candidate will possess:

Essential Qualifications, Skills & Knowledge

• A positive, can-do attitude
• Client-focused with high attention to detail
• Team player who values accuracy, hard work, and humor

Personal Qualities and Attributes

• Ability to work in a small team and prioritize workload
• Ability to work independently and use initiative
• High integrity and decision-making skills
• Strong interpersonal skills

Benefits

What we offer:

• Work-from-home setup
• Great Place to Work-Certified Company
• Premium HMO
• Holistic employee experience
• Rewards and incentives
• Monthly engagement activities
• Career advancement opportunities
• Paid referral program