[Hiring] Sr. Manager, Managed Services Delivery - Networking, Collaboration, and Citrix @CO1003[...]

CO1003 CDW Technologies, LLC; Deutschland; Remote; USD 137.000 - 191.000; Vollzeit

Zusammenfassung

A leading technology solutions provider is hiring a remote Sr. Manager for Managed Services Delivery. This role demands strong leadership and team-building skills. The successful candidate will provide strategic direction, cultivate client relationships, and improve operational processes. Candidates should have a Bachelor's degree plus significant experience in IT services, with a track record of client relations and cost optimization. Competitive salary and benefits offered.

Qualifikationen

• Proven track record of leadership and management.
• Strong understanding of ITIL frameworks.
• Ability to inspire and motivate high-performing teams.
• Exceptional communication skills.

Aufgaben

• Lead and oversee the Managed Services Engineering Team.
• Provide strategic direction for Managed Services.
• Cultivate strong client relationships.
• Drive process improvements using key metrics.

Kenntnisse

Leadership

Team-building

Communication

Analytical skills

Problem-solving

Networking knowledge

Cost optimization

Process management

Ausbildung

Bachelor's degree

10+ years in IT services

14+ years in consulting

Jobbeschreibung

Aug 04, 2025 - CO1003 CDW Technologies, LLC is hiring a remote Sr. Manager, Managed Services Delivery - Networking, Collaboration, and Citrix. Salary: $137,000 - $190,360 plus annual bonus. Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As the Senior Manager of Managed Services Engineering, you will lead and oversee the Managed Services Engineering Team to drive financial, operational, and customer satisfaction targets.

• Provide strategic direction and vision for the Managed Services Engineering Teams within the assigned portfolio, driving alignment with company objectives and market trends.
• Work with other senior leaders throughout Managed Services and Professional Services to help develop and strengthen offerings.
• Cultivate and maintain strong relationships with clients, ensuring a deep understanding of their environments as well as their business needs.
• Lead, mentor, and develop a high-performing team of management and technical professionals, fostering a collaborative and inclusive work environment.
• Oversee the development, implementation, and enhancement of operational processes and procedures, ensuring alignment with industry best practices and standards such as ITIL.
• Drive a culture of continuous improvement within the team, leveraging key metrics and feedback mechanisms to identify areas for enhancement and implementing strategies to optimize service delivery.
• Manage operational costs, plan budgets, and drive cost optimization initiatives while ensuring the highest quality of service delivery.
• Collaborate closely with internal stakeholders including sales, product development, and professional services teams to drive synergy and alignment across departments.
• Establish performance metrics, monitor team performance, and provide regular reports and updates to senior management on key metrics, achievements, and areas for improvement.

Qualifications

• Bachelor's degree plus 10 years of experience in consulting or IT services delivery, with a proven track record of leadership and management, OR 14 years of experience in consulting or IT services delivery, with a proven track record of leadership.
• Extensive experience in process management and improvement, with a strong understanding of ITIL frameworks.
• Excellent leadership and team-building skills, with the ability to inspire, motivate, and develop high-performing teams.
• Exceptional communication skills, both oral and written, with the ability to effectively communicate complex technical concepts to a variety of audiences.
• Strong analytical and problem-solving abilities, with a demonstrated aptitude for strategic thinking and decision-making.
• Proven ability to build and maintain strong relationships with clients, vendors, and internal stakeholders.
• Experience in financial management, budgeting, and cost optimization.
• Willingness to travel as needed, up to 25% of the time.
• Experience with Networking, Collaboration, and Citrix technologies, including implementation, troubleshooting and optimization across enterprise environments, a plus.

Requirements

• Pay range: $137,000 - $190,360 depending on experience and skill set.
• Annual bonus target of 35% subject to terms and conditions of plan.

Benefits

Benefits overview:https://cdw.benefit-info.com/

Company Description

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada.

• A Fortune 500 company and member of the S&P 500 Index.
• Helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments.
• CDW is an equal opportunity employer.