[Hiring] Lead Outreach & Enrollment Coordinator @Mindoula Health

Mindoula Health; Deutschland; Remote; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

A leading behavioral health organization is seeking a remote Lead Outreach & Enrollment Coordinator. This role involves supervising a high-performing team to drive member engagement and enrollment across programs. Candidates should have experience in team management, sales, and excellent communication skills. A bachelor's degree is preferred along with strong organizational capabilities. This position offers a comprehensive benefits package including medical insurance, 401k match, and significant paid time off.

Leistungen

Medical, Dental and Vision Insurance

401k with company match

Paid parental leave

Personal Development Program

Qualifikationen

• 3 years of experience managing a team in call center or behavioral health.
• Demonstrated ability to persuade and convert in a call-based setting.
• Experience in coaching and mentoring peers.

Aufgaben

• Supervise a team of 8–12 Outreach & Enrollment Coordinators.
• Ensure team meets enrollment targets.
• Monitor key performance metrics.

Kenntnisse

Team management

Sales experience

Excellent communication

Organizational skills

Data entry

Ausbildung

BA in Business Administration, Social Work, Communications, Marketing or similar field

Tools

Google Workspace

CRM or EMR systems

Jobbeschreibung

Jul 28, 2025 - Mindoula Health is hiring a remote Lead Outreach & Enrollment Coordinator. Location: USA.

We are seeking a dynamic and results drivenOutreach &Enrollment CoordinatorLead to supervise and coach a high performing team of Outreach & Enrollment Coordinators. This leadership role plays a critical part in driving member engagement and enrollment across our behavioral health programs by combining performance management with strong sales and persuasive communication strategies.

As an OEC Lead, you will be responsible for overseeing daily outreach workflows, motivating your team, ensuring scripting effectiveness, and achieving individual and team-based enrollment goals.

Location: 100% Remote

Schedule:11:00am - 7:30pm (you will work in your time zone. Some weekends as needed.

Key Responsibilities:

• Supervise and support a team of 8–12 Outreach & Enrollment Coordinators, delivering ongoing coaching, performance feedback, and real-time support.
• Ensure the team consistently meets enrollment targets by coaching on call quality, conversion strategies, objection handling, and sales-minded engagement tactics.
• Monitor and report on key performance metrics including calls per day, enrollments per worked hour, talk time percentage, and member engagement quality.
• Facilitate morning huddles, 1:1s, and team meetings that focus on motivation, accountability, and goal alignment.
• Review enrollment calls and provide feedback on scripting, rapport-building, and closing techniques to improve member conversions.
• Train new hires and provide refresher training to improve script fluency, enrollment confidence, and persuasive outreach skills.
• Partner with Program Directors, Clinical teams, and Care Extenders to ensure strong member handoffs and aligned messaging.
• Maintain detailed coaching documentation, schedule management, and support with escalated member or process issues.

Required Qualifications:

• Three years of experience managing a team of call center, behavioral health, or customer service professionals.
• Prior experience as an Outreach & Enrollment Coordinator or in a similar role that required high-volume outreach and goal-driven member engagement.
• Demonstrated sales experience with a proven ability to persuade, convert, and handle objections in a call-based or face-to-face setting.
• Strong track record of meeting or exceeding performance targets, including call volume and enrollment quotas.
• Experience in coaching or mentoring peers, with the ability to motivate and hold others accountable in a supportive, team-focused manner.
• Excellent written and verbal communication skills with high emotional intelligence.
• Proficiency in Google Workspace (Docs, Sheets, Chat) and experience navigating CRM or EMR systems.
• Strong organizational skills and attention to detail in managing individual and team-level responsibilities.
• Strong data entry experience.

Preferred Qualifications:

• Leadership or supervisory experience in outreach, enrollment, customer service, or sales environments.
• Familiarity with Mindoula programs and scripting expectations.
• Bilingual (Spanish or other languages) is a plus.
• BA in Business Administration, Social Work, Communications, Marketing or similar field.
• Experience working with high-risk, complex adults.
• Crisis Intervention Training / Crisis Training.

Comprehensive Benefits Package includes:

• Medical, Dental and Vision Insurance
• Supplemental Life Insurance
• Short Term and Long Term Insurance paid by Mindoula
• 401k, with a company match
• 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays
• Parental Leave: 8 weeks of paid parental leave
• Personal Development Program: $500 credit reimbursement per calendar year