[Hiring] Inbound Customer Service Agent @Advanced Services, Inc.

Advanced Services, Inc.; Deutschland; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A customer service company is hiring a remote Inbound Customer Service Agent to resolve escalated customer concerns and create quality service experiences. Candidates should have a high school diploma and experience in call centers or escalated customer service. Benefits include paid training, work-from-home opportunities, and comprehensive medical benefits from day one.

Leistungen

Paid on-the-job training

Work-from-home opportunities

Paid time off

401(k) program with company match

Tuition reimbursement

Qualifikationen

• Minimum of 1-year Call-Center experience.
• Minimum of 2-years Escalated Customer Service experience.
• Excellent written & verbal skills.
• Moderate to advanced computer skills.

Aufgaben

• Resolve escalated customer concerns.
• Follow up with customers to resolve appliance-related concerns.
• Find creative solutions in the customers' best interest.
• Coordinate with stakeholders to resolve consumer issues.

Kenntnisse

Effective communication in English

Problem-solving

Conflict resolution

Time management

Ability to handle high-volume calls

Ausbildung

High School Diploma or GED

Tools

Multiple online applications

Jobbeschreibung

Aug 07, 2025 - Advanced Services, Inc. is hiring a remote Inbound Customer Service Agent. Salary: $17.00/hour plus incentives. Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues. In your role, you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!

• Resolve escalated customer concerns, including capturing all the facts surrounding complaints.
• Follow up with customers using phone, email, or text to resolve appliance-related concerns.
• Find creative solutions that are in the best interest of the customers and GE Appliances.
• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues.
• Gather information from various resources and surface concerns with suggested resolutions.
• Complete consumer reviews for satisfaction before case closure.
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes, and policies.

Qualifications

• High School Diploma or GED
• Minimum of 1-year Call-Center experience
• Minimum of 2-years Escalated Customer Service experience
• Ability to communicate effectively in English
• Excellent written & verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills; ability to effectively multi-task
• Ability to handle high-volume calls while simultaneously handling multiple online applications
• Previous experience working from home (preferred)

Requirements

• Passion for helping customers and problem-solving
• Flexible with the ability to take direction from management yet work independently to achieve goals
• Active listening skills and the ability to ask questions
• Conflict resolution skills; negotiation skills; and time management skills
• Flexibility, being the ability to adapt to change
• Critical thinking skills
• Desire to work in a team environment towards common goals
• Ability to remain calm and show empathy while handling challenging customer concerns

Benefits

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities