[Hiring] Customer Support Team Leader @National Westminster Bank Plc

National Westminster Bank Plc; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading bank is looking for a Remote Customer Support Team Leader to enhance customer experience and manage team performance. The ideal candidate will have strong people leadership experience and excellent communication skills. Responsibilities include driving performance through feedback and managing escalated customer queries. Apply by 24/08/2025 for this 12-month role.

Leistungen

Remote First

Qualifikationen

• Experience of handling personal banking related queries preferred.
• Experience preparing and delivering presentations to senior audiences is advantageous.
• Ability to identify operational inefficiencies.

Aufgaben

• Responsible for the team’s performance and customer service improvements.
• Reacting to feedback from colleagues and customers.
• Taking ownership of escalated customer queries.

Kenntnisse

Strong customer focus

People leadership experience

Strong communication skills

Interpersonal skills

Planning and organising skills

Jobbeschreibung

Aug 14, 2025 - National Westminster Bank Plc is hiring a remote Customer Support Team Leader. Location: UK.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Join us as a Customer Support Team Leader. This is an opportunity to play a significant part in helping us to deliver trust and advocacy to our customers. We’ll look to you to promote and instil a strong customer focus while managing the customer experience and the performance of the team against agreed metrics and objectives. You’ll be representing our behaviours and contributing to an efficient and friendly centre, where colleagues feel valued, involved and recognised. This role is available for a period of 12 months.

• Responsible for the team’s performance, and for making improvements in customer service, through regular huddles and reviews
• Using MI to recommend changes, supporting transformation initiatives that benefit the customer and wider business area
• Creating a culture that encourages continuous improvement through detailed feedback
• Reacting to feedback from colleagues and customers to improve the customer experience
• Taking ownership and following up on escalated customer queries, including data subject access requests

Qualifications

• Strong customer focus and extensive people leadership experience
• Strong communication skills
• Experience of communicating, preparing and delivering presentations to senior audiences
• Experience of customer service delivery techniques and a willingness to apply them
• Strong interpersonal and people management skills, with the ability to develop and coach others
• The ability to identify operational inefficiencies and provide practical solutions
• A basic understanding of continuous improvement skills
• Well-developed planning and organising skills

Requirements

• Experience of handling personal banking related queries, including lending, are preferred but not necessary

Benefits

• Remote First

Company Description

Job Posting Closing Date: 24/08/2025