[Hiring] Customer Service Representative @The Flex

The Flex; Deutschland; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A rental service company is looking for a remote Customer Service Representative to provide outstanding customer support. The role involves responding to inquiries, managing relationships, and solving problems efficiently. Ideal candidates will have previous experience in customer support, excellent English communication skills, and a proactive attitude. Join the team to make a real impact in a fast-paced environment.

Qualifikationen

• Experience in customer support or a similar role.
• Strong communication skills in English.
• Ability to handle challenges positively.

Aufgaben

• Respond to customer inquiries promptly via email, phone, and chat.
• Manage relationships and ensure customer satisfaction.
• Troubleshoot booking or property issues effectively.

Kenntnisse

Previous experience in customer support / client success

Excellent written and verbal communication skills in English

Calm and positive attitude

Familiarity with CRM systems and support platforms

Organizational skills

Empathy and desire to help others

Jobbeschreibung

Aug 11, 2025 - The Flex is hiring a remote Customer Service Representative. Location: UK, Portugal, Greece, Italy, Argentina, Philippines, Georgia, Lithuania, Bulgaria, Taiwan, Croatia, Spain, Mexico, Indonesia, Albania, Algeria, Armenia, Azerbaijan, Benin, Burkina Faso, Cameroon, Ethiopia, Jordan, Latvia, Lebanon, Madagascar, Mauritius, Morocco, Saudi Arabia, Senegal.

About The Flex

At The Flex, we’re redefining what it means to rent a home. Just like buying something on Amazon, finding and moving into a rental should be fast, flexible, and frustration-free. Our mission is to simplify renting for tenants and remove the headaches for landlords—no hidden fees, no complicated processes, just smart, seamless solutions.

We’re building a high-performance, close-knit team that’s passionate about shaking up the global rental space. If you thrive in a fast-paced, growth-driven environment and want to be part of something bold, The Flex might just be your next big move.

What You’ll Be Doing

As our Client Success Partner, you’ll be the friendly face and trusted voice for our customers. Your job is to create exceptional experiences, solve problems with empathy and speed, and build strong, lasting relationships. You’ll work closely with both customers and internal teams to make sure everything runs smoothly from first contact to long-term satisfaction.

Your Day-to-Day

Customer Support

• Respond to questions via email, phone, and chat in a timely, professional, and friendly manner.

• Share helpful, clear info about our services, properties, and booking processes.

• Handle any concerns or complaints with care and proactive solutions.

Relationship Management

• Create memorable experiences that turn first-time clients into long-term fans.

• Follow up with clients to check in, collect feedback, and ensure everything is on point.

• Represent The Flex with professionalism, warmth, and a focus on customer success.

Problem Solving

• Troubleshoot booking or property issues and keep customers in the loop.

• Collaborate with internal teams (e.g., operations, property management) to resolve things fast.

Feedback & Insights

• Gather customer feedback and spot patterns to help us continuously improve.

• Share actionable suggestions with the team to enhance service and user experience.

Admin & Reporting

• Keep detailed records of interactions and resolutions using our CRM system.

• Help track performance and contribute to team reporting.

What We’re Looking For

• Previous experience in customer support, client success, or a similar people-first role.

• Excellent written and verbal communication skills in English.

• A calm, positive attitude when handling challenges or tight timelines.

• Great with tools like CRM systems, support platforms, and digital workflows.

• Organized, proactive, and able to juggle multiple tasks at once.

• Naturally empathetic with a genuine drive to help others.

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