[Hiring] Customer Service Representative @LCH Lab. Corp. of America Holdings

LCH Lab. Corp. of America Holdings; Deutschland; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A healthcare services company is seeking a remote Customer Service Representative to manage calls and provide support to clients. The role requires strong communication and critical thinking skills, with preference for candidates with prior customer service or medical experience. This position offers the potential for work from home, along with generous benefits including paid time off, medical insurance, and more.

Leistungen

Work from home opportunity

Generous paid time off

Medical, Vision and Dental Insurance

401k and Employee Stock Purchase plans

Fitness Reimbursement Program

Qualifikationen

• Minimum one year work experience required.
• Previous call center and customer service experience strongly preferred.
• Previous medical experience strongly preferred.

Aufgaben

• Manage inbound and outbound calls averaging 50-60 calls per day.
• Follow approved standard operating procedures to resolve denied claims.
• Continuous evaluation of current policies for process improvements.

Kenntnisse

Strong phone communication skills

Active listening skills

Critical thinking skills

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Aug 04, 2025 - LCH Lab. Corp. of America Holdings is hiring a remote Customer Service Representative. Salary: $15.25 - $16.00 per hour. Location: USA.

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Role Description

This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
• Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
• Continuous evaluation of current policies and SOP’s and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Accurately document all accounts ensuring guidelines and regulations are followed
• Communicate via telephone with a physician, insurance company and patients
• Utilize tools to verify eligibility, claim status and/or to obtain better billing information

Qualifications

• High School Diploma or equivalent required
• Minimum one year work experience required
• Previous call center and customer service experience strongly preferred
• Previous medical experience strongly preferred
• Strong phone and verbal communication skills along with active listening skills preferred
• Ability to meet deadlines and exercise critical thinking skills preferred

Requirements

• Dedicated area to perform duties without interference; will be structured environment with designated lunch and break scheduled
• Ability to manage time and tasks independently while maintaining productivity
• Internet download speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port

Benefits

• Work from home opportunity!
• Generous paid time off!
• Medical, Vision and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!